Another Call Center Complaint

[somarco]

To a 34 year old person who is not disabled and not enrolled in Medicare, yet . . .

Sounds like AEP meets Groundhog Day




He has told the call center representatives that he was on the national DNC list. That is 34 years old and not eligible for Medicare. It makes not difference. The calls keep coming.....because he answered his phone.

He decided to ask to be passed through to a supervisor. Instead, he was "live" transferred to an agent. Once the agents discovered he was 34 years old and not a lead for Medicare he was cussed at, hung up on, etc.

Once he was able to speak to a call center supervisor who told him that since he answered the calls he was considered a "premium lead" and that he would likely get even more calls because he answered the phone. The call centers goal was to get his call transferred. This was ultimately how the call center got paid.

He was told that since he agreed to be transferred the call was not a violation of the DNC rules. To bad so sad, you will continued to be called.
[EXTERNAL LINK] - Putting the puzzle pieces together on TPMO Medicare Call Centers

 

[fed up]

Do as I did and the calls have stopped. Ask for an In Home visit from the agent, meet them and waste their time. Only had to do it once and the calls have stopped

 

[titeye]

Do as I did and the calls have stopped. Ask for an In Home visit from the agent, meet them and waste their time. Only had to do it once and the calls have stopped

 

[Newby]

To a 34 year old person who is not disabled and not enrolled in Medicare, yet . . .

Sounds like AEP meets Groundhog Day




He has told the call center representatives that he was on the national DNC list. That is 34 years old and not eligible for Medicare. It makes not difference. The calls keep coming.....because he answered his phone.

He decided to ask to be passed through to a supervisor. Instead, he was "live" transferred to an agent. Once the agents discovered he was 34 years old and not a lead for Medicare he was cussed at, hung up on, etc.

Once he was able to speak to a call center supervisor who told him that since he answered the calls he was considered a "premium lead" and that he would likely get even more calls because he answered the phone. The call centers goal was to get his call transferred. This was ultimately how the call center got paid.

He was told that since he agreed to be transferred the call was not a violation of the DNC rules. To bad so sad, you will continued to be called.
[EXTERNAL LINK] - Putting the puzzle pieces together on TPMO Medicare Call Centers

What they have to do is make sure when the agent gets on the call they have to keep the agent happy for two minutes. After two minutes the agent has to pay for the lead.
Once the two minutes is up you have to convince them that you are building lawsuits against non-compliant agents. If you do this a few times you get on the REAL do not call list. The list where agents won’t pay for a lead on you.
That’s the only way to stop those calls.

 

[LostDollar]

Do as I did and the calls have stopped. Ask for an In Home visit from the agent, meet them and waste their time. Only had to do it once and the calls have stopped

You were actually able to get a home visit from some call center agent ???? !!!!! ????