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An existing member calls me to tell me that he enrolled into MA2 for 1-1-18, but now wanted to stay with the existing MA. I re-enrolled him on Medicare.gov as “last one in” on Dec 7. Problem is that I thought that he had MA3 like his wife. When I realized the error, I told him that I entered the wrong MA plan and that the way to do it now was to call into MA3 to CANCEL it since it had not yet started. That would effectively put him back on existing MA. I looked on Medicare.gov and noticed that he’s back into MA2 for 1-1-18!!!
Too late to phone him this late at night. Is it possible that Medicare.gov “peeled him back” to the previous layer? Or he simply called the other rep and changed his mind to get back into MA2? By the way, there wasn’t a valid SEP left to use unless MA2 just processed it anyway. He didn’t seem like he was crazy about MA2 since his daughter badmouthed it. Medicare.gov is sloppy. It doesn’t even tell you what the plan’s effective date will be.
Too late to phone him this late at night. Is it possible that Medicare.gov “peeled him back” to the previous layer? Or he simply called the other rep and changed his mind to get back into MA2? By the way, there wasn’t a valid SEP left to use unless MA2 just processed it anyway. He didn’t seem like he was crazy about MA2 since his daughter badmouthed it. Medicare.gov is sloppy. It doesn’t even tell you what the plan’s effective date will be.
