Dleathers
New Member
- 16
How do you handle TCPA compliance for your inbound call centers?
We have a few inbound centers in FE, ACA, and Medicare and we outsource our inbounds/transfers from various publishers around the world until our owned and operated sites can scale.
The problem is that even when we scrub blacklist alliance, we have a litigator sneak through once in a while. When you 10k calls per day, it’s bound to happen.
Last month, one of our in-house call centers and an overflow partner got nabbed by a litigator. We took care of it for them but it was very costly.
What do you do to mitigate TCPA compliance issues? Do you cut a deal with your publisher partners to indemnify you?
We have a few inbound centers in FE, ACA, and Medicare and we outsource our inbounds/transfers from various publishers around the world until our owned and operated sites can scale.
The problem is that even when we scrub blacklist alliance, we have a litigator sneak through once in a while. When you 10k calls per day, it’s bound to happen.
Last month, one of our in-house call centers and an overflow partner got nabbed by a litigator. We took care of it for them but it was very costly.
What do you do to mitigate TCPA compliance issues? Do you cut a deal with your publisher partners to indemnify you?
