Originally Posted by Death Cab For Tootie
I like it.
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That is the insurance equivalent of "What do I need to do to get you in this car today?" I don't have a problem getting clarification of what is making them say no, but there is a more subtle way in my opinion. I will say, "Obviously you have a reason for saying 'no'. Do you mind if I ask you what that is?" Then, once the objection is uncovered I will ask, "If we can remedy your concern about X, is there any reason you wouldn't want to move forward?". Ultimately though, the more full your pipeline is, the less you'll be willing to spend time overcoming objections.
You must have been speaking with an inexperienced car salesperson. That line never works unless the customer is a dope. A NO ANSWER IS SIMPLY A WAY FOR A PERSON TO SAY THEY NEED MORE INFORMATION
How about
1. Feel, felt, found close-
Sir I understand how you feel, I felt the same way, until I found ....................... explain to them why their thinking is not correct and close, close, close
OR
2. Want to think about it close- I understand how you feel however it has been my experience that when a person tells me they want to think about it, it is because of 1 of 3 reasons,
1. The product is not what they're looking for,or
2. I haven't done my job properly(guilt close), or
3. it's the price - Can you see the benefit of this product? Have I done a god job of explaining it so that you can understand it? ( if a no answer to these 2) Well it must be the price, is that right? Let's work together to find a product that will do what you want it to, and will fit into your budget? sell,sell,sell
I've got more if anybody wants some....