- 1,908
My daughter got into a car accident last week, and the car was not "driveable", so it was towed. By the time we contacted Liberty Mutual, they told us that a sensor went off in the car, and that they would total it.
We told them that was not acceptable, and that we will be fighting it.
For a couple of days, we did without a rental car. We decided to rent a car yesterday. We heard from Liberty Mutual that it will be early next week before they will get to look at it.
Now...
We've never had an accident while with Liberty Mutual. All of our needs have been roadside assistance, and they have been spectacular. By surfing the net, both before we became a customer, and now, they seem to have great service.
Any recommendations as to the best way to "fight" with them, if need be? Like I said, the only people so far who told us it would be totaled was the Customer Service Department. Noone has seen the car yet, and won't until early next week.
It's been quite a while since we have had a car accident, but as I understand it, the damage must be a certain percentage of the current blue book value for them to total it, and they can't even do that without our permission. In addition to using their appraiser, we were going to bring in an independent shop.
P and C guys, am I on the right track, way off base, or somewhere in the middle.
We told them that was not acceptable, and that we will be fighting it.
For a couple of days, we did without a rental car. We decided to rent a car yesterday. We heard from Liberty Mutual that it will be early next week before they will get to look at it.
Now...
We've never had an accident while with Liberty Mutual. All of our needs have been roadside assistance, and they have been spectacular. By surfing the net, both before we became a customer, and now, they seem to have great service.
Any recommendations as to the best way to "fight" with them, if need be? Like I said, the only people so far who told us it would be totaled was the Customer Service Department. Noone has seen the car yet, and won't until early next week.
It's been quite a while since we have had a car accident, but as I understand it, the damage must be a certain percentage of the current blue book value for them to total it, and they can't even do that without our permission. In addition to using their appraiser, we were going to bring in an independent shop.
P and C guys, am I on the right track, way off base, or somewhere in the middle.
