One thing I learned is the importance of using plain language. People can easily get confused between Part A, Part B, Part C, Part D (Medicare) Vs Plan A-L (supps). I've heard I need Part F, they meant a supp. Or, I need a Part D supplement.
Instead of saying provider directory, say doctors list.
Instead of network, say doctors who contract with the company.
Instead of referrals and authorizations apply to
HMO's, say you and the Doctor may need permission from the insurance company before you can see a specialist or have a medical procedure done.
Medicare is simple in terms of underwriting, and enrollment, but it can be very complicated because of the rules and regulations imposed by the Fed Govt, and the complexity of the terminology used to describe a Medicare recipients plan options.
Agents need to be on top of their game in terms of being compliant. At the same time, agents need the gift of explaining a complicated Medicare program in easy to understand language.
Re: Becoming a "SENIOR" health insurance agent
keep it up and ill
great stuff
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