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Old 06-15-2016, 03:08 PM   #1
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Does anyone use a review or checklist to review with your customers after discussing P&C business. Such as "discussed uninsured motorist" yes-no then have the customer sign along with the agent.... it this overkill to prevent E & O?

Scott
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Old 06-18-2016, 10:02 AM   #2
Mai
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Given how litigious our society is, I would cya or cover your heinie and go through a checklist. It makes sure you know they understand what they're paying for and why and that you have advised them contrary of their choices.
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Old 06-20-2016, 07:38 AM   #3
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Can anyone share a checklist that they might use?
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Old 06-25-2016, 09:44 AM   #4
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Check List to Review with Customer Re: Check List to Review with Customer
I have used a couple options, not working in P&C actively now (life/health), but am in a full lines agency, haven't see their doc. Here are some I have used, in concept. The full lines review doc was company sponsored, the auto/HO checklist we made as a Word doc.
1. specialized, like for homeowners, offered flood insurance, inland marine, etc. Auto, coverage checklist, show coverages offered, + what they chose, have them initial for ones they declined or bought at lower limits. Med pay, rental reimbursement. (I really encouraged that one, always quoted--they always ask if they bought that when there is an accident--hated to say no)
2. Needs analysis checklist for all coverages you offer, life, homeowners, auto, umbrella, recreational vehicles, boat, commercial, etc. Also good for annual review.

I am going to follow up on this for myself, they are great sales tools.
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Last edited by yorkriver1; 06-25-2016 at 09:46 AM. Reason: clarity
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Old 06-27-2016, 03:05 PM   #5
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Thank you all for you thoughts

Scott
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Old 07-14-2016, 06:19 AM   #6
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Not in P & C but in Medicare Advantage. I explain the Scope of Appointment document to "protect people like you from people like me". Then at the end of the appointment, I explained the checklist to "protect people like me from people like you" and make a joke how neither of us could remember what we had for lunch 2 days ago.
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