Over 150.000 insurance professionals and consumers come to the Insurance Forum every month. Click here to register for FREE


Go Back   Insurance Forums > Insurance Agents and Brokers Forum > Final Expense Forum

Reply to Final Expense Appointment Setting     
Old 08-29-2017, 09:41 AM   #1
New Member
 
Join Date: Aug 2017
Posts:3
State: LRobert is an Insurance Agent from Florida
Final Expense Appointment Setting Final Expense Appointment Setting
Hi and sorry if this has been posted already, I Looked (probably looked wrong) but couldn't find an answer.

New to being independent (have worked in call centers with hot leads from 2012-2015) and haven't done cold calling before. Budget is low so can't afford real leads, yet.

Yesterday I died 1067 numbers (predictive dialer) and got "Not Interested" 62 times without landing a single appointment. Is this normal or is it because of my script?

My script is as follows:

Agent: Good <Time of Day> is <Client> Available?
Client: That's me (Or hold on)

Agent: <Client Name> This is <Agent Name> With evelade financial group, did I catch you at an okay time?

Client: No I am <Insert Excuse Here>

Agent: Okay No problem, I'll be very brief then. I was calling because there are several state regulated final expense programs that you're entitled to and it says here you are about <insert age> years of age, is that correct?

Client: Yes thats right

Agent: Great and do you smoke or use tobacco?

Client: No

Agent: awesome and have you ever had diabetes, heart attack, stroke or cancer?

Client: No

Agent: Wow it seems like your in pretty good health, we're in your area this week which day would be better for me to stop by and get this information to you? <Insert Day> or <Insert Day>


END SCRIPT

and that is the furthest I have gotten, I personally do not like the script and not sure where I got it (I think i got it off youtube? The land of experts)

Any help would be appreciated, thanks. I Feel that with 1,000+ dials and over 60 contacts should land me at least a few appointments though I could be wrong.

----------

I left out - My list i pulled is for age 65+ with an annual income up to $35k.
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 10:04 AM   #2
Guru
 
Join Date: Aug 2009
Posts:434
State: hockeyday is an Insurance Agent from Alabama
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Originally Posted by LRobert View Post
Hi and sorry if this has been posted already, I Looked (probably looked wrong) but couldn't find an answer.

New to being independent (have worked in call centers with hot leads from 2012-2015) and haven't done cold calling before. Budget is low so can't afford real leads, yet.

Yesterday I died 1067 numbers (predictive dialer) and got "Not Interested" 62 times without landing a single appointment. Is this normal or is it because of my script?

My script is as follows:

Agent: Good <Time of Day> is <Client> Available?
Client: That's me (Or hold on)

Agent: <Client Name> This is <Agent Name> With evelade financial group, did I catch you at an okay time?

Client: No I am <Insert Excuse Here>

Agent: Okay No problem, I'll be very brief then. I was calling because there are several state regulated final expense programs that you're entitled to and it says here you are about <insert age> years of age, is that correct?

Client: Yes thats right

Agent: Great and do you smoke or use tobacco?

Client: No

Agent: awesome and have you ever had diabetes, heart attack, stroke or cancer?

Client: No

Agent: Wow it seems like your in pretty good health, we're in your area this week which day would be better for me to stop by and get this information to you? <Insert Day> or <Insert Day>


END SCRIPT

and that is the furthest I have gotten, I personally do not like the script and not sure where I got it (I think i got it off youtube? The land of experts)

Any help would be appreciated, thanks. I Feel that with 1,000+ dials and over 60 contacts should land me at least a few appointments though I could be wrong.

----------

I left out - My list i pulled is for age 65+ with an annual income up to $35k.
so this is just a list not leads? if that's the case you need to keep on dialing because you haven't come close to enough dials, also expand your ages.. good luck that's a tough way to do it
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 10:47 AM   #3
Guru
Todd King on Final Expense Appointment Setting
 
Join Date: Jul 2008
Posts:6,027
State: Todd King is an Insurance Agent from Virginia
Todd King is a member of 5000 posts Super VIP club
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Originally Posted by LRobert View Post
Hi and sorry if this has been posted already, I Looked (probably looked wrong) but couldn't find an answer.

New to being independent (have worked in call centers with hot leads from 2012-2015) and haven't done cold calling before. Budget is low so can't afford real leads, yet.

Yesterday I died 1067 numbers (predictive dialer) and got "Not Interested" 62 times without landing a single appointment. Is this normal or is it because of my script?

My script is as follows:

Agent: Good <Time of Day> is <Client> Available?
Client: That's me (Or hold on)

Agent: <Client Name> This is <Agent Name> With evelade financial group, did I catch you at an okay time?

Client: No I am <Insert Excuse Here>

Agent: Okay No problem, I'll be very brief then. I was calling because there are several state regulated final expense programs that you're entitled to and it says here you are about <insert age> years of age, is that correct?

Client: Yes thats right

Agent: Great and do you smoke or use tobacco?

Client: No

Agent: awesome and have you ever had diabetes, heart attack, stroke or cancer?

Client: No

Agent: Wow it seems like your in pretty good health, we're in your area this week which day would be better for me to stop by and get this information to you? <Insert Day> or <Insert Day>


END SCRIPT

and that is the furthest I have gotten, I personally do not like the script and not sure where I got it (I think i got it off youtube? The land of experts)

Any help would be appreciated, thanks. I Feel that with 1,000+ dials and over 60 contacts should land me at least a few appointments though I could be wrong.

----------

I left out - My list i pulled is for age 65+ with an annual income up to $35k.

Scratch the first thing I bolded. You'll get an excuse almost 100% of the time if you keep asking for it.

2nd thing I bolded, stop asking them what day is good and start telling them when you'll be there. If that's not good for them they will let you know. Does a real professional ask you when a good time for you is or do they tell you what they're schedule looks like? You fit they're schedule, they don't fit yours.

As for the 3rd thing I bolded, you should be calling $0-$40K or so. You're missing the biggest part of the FE clientele with the income filter you're using.

------------------------------------
Todd R. King
800-590-7207
540-400-6275
888-748-3978 Fax
TRKingIM.com

Do the right thing because it's simply the right thing to do.

Finalexpense101.com
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 11:10 AM   #4
Guru
 
Join Date: Jun 2010
Posts:1,467
State: PA Bill is an Insurance Agent from Undisclosed Location
PA Bill is a member of 1000 posts VIP club
Final Expense Appointment Setting Re: Final Expense Appointment Setting
You definitely have some skills in how you you are able to take control and get them to answer those questions (and the heart to take the rejection). A good FE focused agency would help you hone your talents for the FE game and hopefully show you a better path, regardless of your budget.
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 11:43 AM   #5
Guru
bboman23 on Final Expense Appointment Setting
 
Join Date: Jan 2013
Posts:5,610
State: bboman23 is an Insurance Agent from Mississippi
bboman23 is a member of 5000 posts Super VIP club
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Originally Posted by LRobert View Post
Hi and sorry if this has been posted already, I Looked (probably looked wrong) but couldn't find an answer.

New to being independent (have worked in call centers with hot leads from 2012-2015) and haven't done cold calling before. Budget is low so can't afford real leads, yet.

Yesterday I died 1067 numbers (predictive dialer) and got "Not Interested" 62 times without landing a single appointment. Is this normal or is it because of my script?

My script is as follows:

Agent: Good <Time of Day> is <Client> Available?
Client: That's me (Or hold on)

Agent: <Client Name> This is <Agent Name> With evelade financial group, did I catch you at an okay time?

Client: No I am <Insert Excuse Here>

Agent: Okay No problem, I'll be very brief then. I was calling because there are several state regulated final expense programs that you're entitled to and it says here you are about <insert age> years of age, is that correct?

Client: Yes thats right

Agent: Great and do you smoke or use tobacco?

Client: No

Agent: awesome and have you ever had diabetes, heart attack, stroke or cancer?

Client: No

Agent: Wow it seems like your in pretty good health, we're in your area this week which day would be better for me to stop by and get this information to you? <Insert Day> or <Insert Day>


END SCRIPT

and that is the furthest I have gotten, I personally do not like the script and not sure where I got it (I think i got it off youtube? The land of experts)

Any help would be appreciated, thanks. I Feel that with 1,000+ dials and over 60 contacts should land me at least a few appointments though I could be wrong.

----------

I left out - My list i pulled is for age 65+ with an annual income up to $35k.
You are targeting the wrong ages and income. Do 50-80 and 0-40k to get better results.

Eliminate all yes/no questions. Don't ask is it a good time? Will you be available?

Also take out pointless questions. Why does it matter if they smoke or not? Are you not going if they are smokers? That's something you ask in person.

Lastly, this is what you need to hear but not what you'll want to hear. Go get a job, and save up money for leads. Tons of agents have tried exactly what you're trying and they all fail.

------------------------------------
Contracts, Support, Training, Leads & MORE!
Overflow DM leads available!
[email protected]
Cell: 6019387663
Website: http://www.finalexpenseservices.com/
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 12:01 PM   #6
New Member
 
Join Date: Aug 2017
Posts:3
State: LRobert is an Insurance Agent from Florida
Final Expense Appointment Setting Re: Final Expense Appointment Setting LRobert is the thread starter for: Final Expense Appointment Setting

thanks will make these changes and test out - and in terms of asking questions like tobacco usage and stuff, to my understanding it was to keep them engaged and the call moving in the direction I want even though I have options for everyone. If I were to take that out I am not sure where I would go after intro, right into the appointment?
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 12:52 PM   #7
Guru
rousemark on Final Expense Appointment Setting
 
Join Date: Dec 2010
Posts:12,943
State: rousemark is an Insurance Agent from Tennessee
rousemark is a member of 5000 posts Super VIP club
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Originally Posted by LRobert View Post
thanks will make these changes and test out - and in terms of asking questions like tobacco usage and stuff, to my understanding it was to keep them engaged and the call moving in the direction I want even though I have options for everyone. If I were to take that out I am not sure where I would go after intro, right into the appointment?
More or less, yes! Ask yourself, what is the purpose of the call? To set the appointment. Everything you say should be directed to that goal and to do it with a few words as possible. Set the appointment, say thank you, next call.

I personally would not answer any type of health question when asked by a stranger who initiated the call.

------------------------------------
My prized major award presented to me by Sti:

http://cdn.quotesgram.com/small/80/6...hang-tough.jpg
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 01:02 PM   #8
New Member
 
Join Date: Aug 2017
Posts:2
State: WantingLittle is an Insurance Agent from Undisclosed Location
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Originally Posted by bboman23 View Post
Lastly, this is what you need to hear but not what you'll want to hear. Go get a job, and save up money for leads. Tons of agents have tried exactly what you're trying and they all fail.
Definitely agree here. You don't have much money but think of all of the "money" you're spending in time. That's a ton of phone calls. Use that time to make money and spend it on leads--i.e. people on the other end of the phone line who are waiting for your call. You gotta pay to play. If you're afraid to practice with A leads, find B leads. That's what I started with.
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 01:51 PM   #9
Guru
 
Join Date: Jul 2008
Posts:16,353
State: jdeasy is an Insurance Agent from Kentucky
jdeasy is a member of 5000 posts Super VIP club
Final Expense Appointment Setting Re: Final Expense Appointment Setting
Ditch the script. That's terrible.
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Old 08-29-2017, 02:51 PM   #10
Guru
 
Join Date: Jan 2013
Posts:1,038
State: indiana260 is an Insurance Agent from Undisclosed Location
indiana260 is a member of 1000 posts VIP club
Final Expense Appointment Setting
Originally Posted by LRobert View Post
Hi and sorry if this has been posted already, I Looked (probably looked wrong) but couldn't find an answer.

New to being independent (have worked in call centers with hot leads from 2012-2015) and haven't done cold calling before. Budget is low so can't afford real leads, yet.

Yesterday I died 1067 numbers (predictive dialer) and got "Not Interested" 62 times without landing a single appointment. Is this normal or is it because of my script?

My script is as follows:

Agent: Good <Time of Day> is <Client> Available?
Client: That's me (Or hold on)

Agent: <Client Name> This is <Agent Name> With evelade financial group, did I catch you at an okay time?

Client: No I am <Insert Excuse Here>

Agent: Okay No problem, I'll be very brief then. I was calling because there are several state regulated final expense programs that you're entitled to and it says here you are about <insert age> years of age, is that correct?

Client: Yes thats right

Agent: Great and do you smoke or use tobacco?

Client: No

Agent: awesome and have you ever had diabetes, heart attack, stroke or cancer?

Client: No

Agent: Wow it seems like your in pretty good health, we're in your area this week which day would be better for me to stop by and get this information to you? <Insert Day> or <Insert Day>

END SCRIPT

and that is the furthest I have gotten, I personally do not like the script and not sure where I got it (I think i got it off youtube? The land of experts)

Any help would be appreciated, thanks. I Feel that with 1,000+ dials and over 60 contacts should land me at least a few appointments though I could be wrong.

----------

I left out - My list i pulled is for age 65+ with an annual income up to $35k.
I would cold door knock a list before I cold called. Killing 2 birds with one stone. Gets you in front of people, gets you used to talking with people and presenting.

A better option would be to get with a mentor/ upline/imo or whatever you want to call it and see if they have old leads you could work or buy cheap. That's how I got started and it worked
------------------------------------
  Reply With Quote to Final Expense Appointment Setting
Reply to Final Expense Appointment Setting 

  Insurance Agent Forum > Insurance Forums > Insurance Agents and Brokers Forum > Final Expense Forum




Similar Threads with Final Expense Appointment Setting
Thread Thread Starter Forum Replies Last Post
Which Are the Largest Final Expense Companies xrac Final Expense Forum 50 10-29-2015 04:32 PM
Final Expense Leads atlantainsguy Final Expense Forum 71 10-09-2012 09:52 AM



All times are GMT -5. The time now is 12:44 AM.

Forum enabled with vBulletin®
Copyright ©2000 - 2017, vBulletin Solutions, Inc.


Join the Forum - It's FREE

Share This Page



Weekly Poll

Where do we go from here? POLL
Nothing - No ACA fixes - status quo
29.82 %
HHS Rulings and band aid bills
17.54 %
Hail Mary repeal and/or replace bill
17.54 %
A bipartisan bill to fix ACA
35.09 %

Voters: 57. This poll is closed