Originally Posted by Mattschmidt
okay. I'm following you now. They did say for the E-App you had to be sitting with the client
Correct. I dont think they ever intended it for call centers, I believe some of smaller operations got wind of the work around and started writing bad business with them.
Most carriers in telesales at least have a vetting, or a training process to ensure expectations are set correctly.
RNA failed to see this one coming, they arent the only casualty in the telesales vertical, and there will be many more to come, because many telesales carriers treat call centers like F2F agents.
You cant do that for long, its a different animal.
Call centers can cripple an entire product line if you're not careful and flip the entire actuary table upside down!