Originally Posted by adjusterjack
A word of caution to any insurance agent reading this.
NEVER refer to any insurance policy has having "full coverage."
There is no such thing. When something goes wrong all your customer is going to remember is "full coverage" and when something isn't covered better make sure your E&O coverage is up to date.
Oh, I know what you mean by "full coverage." Liability plus Collision and Other Than Collision (even that's not called "comprehensive" any more) as opposed to just Liability. But your customer doesn't know that. All your customer knows is what you "tell" them because they'll never read their policy.
The same goes for "All Risk." There's a good reason that the phrase rarely, if ever, appears in insurance policies anymore though people in the industry still use it erroneously.
As for your vent, no problem. It goes without saying that the insurance buying public doesn't have the sense that God gave a goose.
Adjuster Jack I am talking to Insurance Professionals. They know the difference between full coverage and liability. As for my E and O it is paid in full each year and has excellent limits. My staff and I do an excellent job explaining and going over coverages and honesty unless an agent goes through every exclusion in a policy with someone and even then the general public will not remember at the time of a loss. The term full coverage is widely used by the auto industry around us and the consumers often refer to it as that. We do explain that they have other than collision and collision and rental and towing are optional etc so I get your point.
As an example I had a man come in yesterday telling me that his old home policy he used to have everything covered and the one our agency had sold him he just realized didn't cover flood. 😂 I said calmly sir
your old homeowners policy didn't cover flood either and printed out and handed him a copy of the prior company's dec sheet showing on the front page flood was excluded. Told him we would be happy to give him a quote on flood insurance and he said no I don't want another policy.
Trust me I know where your coming from but we as agents have to explain things in ways the public understands them as well and most people ask for full coverage.
On a side note she knew how much her other two full coverage (I mean collision and other than collision) j/k cars were and that is why I illustrated to her how beneficial liability only would be on this one.
Having a drink 🥃 :cheers: