Hi All!
I submitted an app to Humana yesterday. What I was told from my client was that she already was quoted the portrait plan from a Humana direct sales employee for $217, but did not want to pay the price.
She came in as a lead late yesterday afternoon. I explained and sold her on the Autograph Share 80 + Rx for $117. Put the app through, but after wards she tells me she had two Humana esignature emails. I wasn't aware she actually put an app in with Humana for the Portrait at $217. She signed my offer and we submitted the app.
This morning I woke up and this is the message I get from Humana:
--------------------------------------------------------------------------------------
"
06/28/2008 8:43AM
***Applicant has already applied under PDN ------------ offer has been made on that file.
This e-mail is to inform you that ------------'s HumanaOne application has been canceled and closed as we have not received the requested information from your client within the agreed upon time frame. Unfortunately, your client will need to reapply if they decide to pursue a HumanaOne plan.
Thank you,
HumanaOne Underwriting"
-------------------------------------------------------------------
Will it be possible for me to become agent of record? Are they saying both applications were canceled and I have to reapply her? What happens here? Or, will Humana issue her policy that I signed her up on and cut me out?
Ironically, Humana was in the office to cancel my app, but not there to take calls.
She wants the plan I advised her on and not the Portrait. Thoughts? Assistance? Thanks.
I submitted an app to Humana yesterday. What I was told from my client was that she already was quoted the portrait plan from a Humana direct sales employee for $217, but did not want to pay the price.
She came in as a lead late yesterday afternoon. I explained and sold her on the Autograph Share 80 + Rx for $117. Put the app through, but after wards she tells me she had two Humana esignature emails. I wasn't aware she actually put an app in with Humana for the Portrait at $217. She signed my offer and we submitted the app.
This morning I woke up and this is the message I get from Humana:
--------------------------------------------------------------------------------------
"
06/28/2008 8:43AM
***Applicant has already applied under PDN ------------ offer has been made on that file.
This e-mail is to inform you that ------------'s HumanaOne application has been canceled and closed as we have not received the requested information from your client within the agreed upon time frame. Unfortunately, your client will need to reapply if they decide to pursue a HumanaOne plan.
Thank you,
HumanaOne Underwriting"
-------------------------------------------------------------------
Will it be possible for me to become agent of record? Are they saying both applications were canceled and I have to reapply her? What happens here? Or, will Humana issue her policy that I signed her up on and cut me out?
Ironically, Humana was in the office to cancel my app, but not there to take calls.
She wants the plan I advised her on and not the Portrait. Thoughts? Assistance? Thanks.
Last edited: