Got an email yesterday from a client. She had called Humana because she didn't want to bother me with something she considered trivial.
Currently has a Monogram, looking to save money.
Her email indicated she was frustrated, confused and angry that the CSR offered no help other than suggest an HSA plan that was about $80 less per month.
Higher deductible.
No Rx coverage.
I hit the ceiling.
I also fired off an email to the RSD giving details and asking what Humana's liability would be if this family later had a change in health that required medication.
No response yet.
My client will most likely keep what she has since changing to a family HSA, WITH Rx, will increase her premium, not cause it to drop.
This is not the first time this has happened, and Humana is not the only carrier guilty of this bullsheet.
Currently has a Monogram, looking to save money.
Her email indicated she was frustrated, confused and angry that the CSR offered no help other than suggest an HSA plan that was about $80 less per month.
Higher deductible.
No Rx coverage.
I hit the ceiling.
I also fired off an email to the RSD giving details and asking what Humana's liability would be if this family later had a change in health that required medication.
No response yet.
My client will most likely keep what she has since changing to a family HSA, WITH Rx, will increase her premium, not cause it to drop.
This is not the first time this has happened, and Humana is not the only carrier guilty of this bullsheet.