What is HealthCare.gov Doing to Us?

[YouGotMyMoney]

- Captcha required to access broker search, consumer login no captcha required.
- HealthCare.gov runs extremely slow, buggy while logged in as a broker - crashes chrome and various browsers frequently for at least a week.

Any one have any thoughts on why they are doing this? I know they want us out of the loop, but this is insane.

 

[goillini52]

- Captcha required to access broker search, consumer login no captcha required.
- HealthCare.gov runs extremely slow, buggy while logged in as a broker - crashes chrome and various browsers frequently for at least a week.

Any one have any thoughts on why they are doing this? I know they want us out of the loop, but this is insane.

It's the Russians messin' with O'bama one last time.

 

[russelltw]

I had a client call Friday. She had subsidy last year, but didn't do her taxes for 2015. Not sure why she didn't, she did them for 2014. Well, her premium was set up on auto draft, she gets drafted the full amount.

Client calls MP, MP rep tells her the agent should refund the money to her...MP rep said agent did something to her application to remove the subsidy...so I should pay the amount the carrier drafted out of her account back to the client.

You cannot make this stuff up...I guess I am at fault for her not filing her taxes. Wow.

 

[HealthGuy]

Russell you have got to be making this story up? Seriously, WTF !

 

[Cenla Agent]

In case we need a reminder, here's a job description from 2015 for the people who answer the phones at the Marketplace.


The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller. Neither subject matter knowledge nor independent decision making is required by this position.

The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general Marketplace information. Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers. The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative II.


JOB RESPONSIBILITIES:

• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information.

• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

• Assist caller with filling out online application and submitting it electronically to plan provider for processing.

• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

• Refer calls as required to Customer Service Representative II.

• Maintain up-to-date knowledge of CMS regulations and policies as they apply.

• Report problems that occur via the online system so they can be addressed by the appropriate parties.

• Respond to telephone inquiries within the set departmental staffing and time parameters.

• May be required to work GDIT scheduled holidays. Overtime may be required.

• Perform other related duties as assigned.

• Regular and predictable attendance is required.

• High School diploma or equivalent required.

• Minimum 6 months customer service experience required.

• Must be able to speak and read English clearly, professionally and fluently.

• Must be able to type a minimum of 20 WPM.

• Ability to effectively work within established contractual turnaround times required.

• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks.

• Proven ability to work as a member of a team.

• All CMS personnel will be required by contract to undergo program update training as the program changes.

• Spanish fluency is desirable.

----------

I think the pay was $11/hr, which is probably more than most agents make selling Obamacare.

The application repeatedly states that you have to file taxes to get the subsidy, even if you would not be required to file otherwise.

 

[AllenChicago]

- Captcha required to access broker search, consumer login no captcha required.
- HealthCare.gov runs extremely slow, buggy while logged in as a broker - crashes chrome and various browsers frequently for at least a week.

Any one have any thoughts on why they are doing this? I know they want us out of the loop, but this is insane.

It's just part of the overall "scorched earth" departure that Obama is implementing. Releasing tons of convicts is another aspect of his final acts as President. What a legacy, eh?

 

[Tempra]

Yes. None of you are making this stuff up. Yes. The site is making many errors. YES- Marketplace employers are simply PAID Navigators to assist with the website. They are NOT Insurance Agents and have no idea......

We, in TN, are no longer PAID commission for any Marketplace eligible insurance product. GUESS what is happening in Tennessee. Hold on. First, Let me get you a

A.Kleenex... B.Punching Bag... C. Muzzle to hold the laughter..

Yes. It is the Wild West in TN. Good luck and mercy to everyone.

 

[russelltw]

Russell you have got to be making this story up? Seriously, WTF !

HealthGuy, I wish I was joking. I have the voicemail the client left me saved. She was upset. I called her and left a message that she had to have MP cancel her plan back to 1/1/17 to get a refund. Told her the carrier has to do what the MP tells them. The carrier cannot refund the premium unless the MP cancels the plan back to 1/1/17.

I have had the MP cancel a plan in that fashion (cancel a plan in the past). The client had to convince a supervisor to make it happen, but they did it.

I have called this client twice since she called me to offer advice on what she needs to do immediately (left on VM twice). She hasn't bothered to call me back.

I will send an email also, but that's about all I can do.
R

 

[dutchguitar]

It's just part of the overall "scorched earth" departure that Obama is implementing. Releasing tons of convicts is another aspect of his final acts as President. What a legacy, eh?

He pardoned Non violent drug offenders. You are entitled to your own opinion-not your own facts.

 

[bluemarlin08]

He pardoned Non violent drug offenders. You are entitled to your own opinion-not your own facts.

These "non violent major drug dealers" weren't selling dime bags of mexican pot, those are the facts. These were dangers to our society slinging major amounts of dope.