Insurance Agent Forum

[Frank Stastny]

I say a very pleasant hello over the phone and then agree with everything they are upset about.

Nothing disarms an angry person quicker than agreeing with them. Once they calm down then I can address their problem. It is much easier to solve once they have had a chance to "yell as someone".

Works with my wife too, well, most of the time. :lol:

[marcircus]

I do not know how to handle them, but I know not to tell them "calm down."

A person should never say that to someone that is excited or nervous as actually, it will torque them up more.