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It took me quite a while to understand it myself. You're not alone there.
I agree that it's outrageous for an agent to sell a product that they don't understand thoroughly. We can blame some of the MLM outfits for that - WFG comes to mind.
As far as insurance companies changing the product... well, this product has moving parts, so that needs to be disclosed. In particular caps and participation rates can change frequently - usually it's one or the other, not both. Also, there is a rising cost of insurance within the policy chassis that needs to be managed long-term. If the policy is max-funded for a few years, and then stops making premium payments and/or taking loans, you've got to manage that with the client.
My father had that experience with his VUL. Back in 2000, he had an economic setback. He cancelled 3 whole life policies (should've taken loans instead) and stopped making payments on his VUL. It wasn't until I got with MassMutual when I saw that 8 years had passed and the policy hadn't had a payment in all that time. Considering all the market turmoil, it's a wonder that it was still in force. Anyway, he had never received a call from his prior agent of record in all that time.
Since I've had this family experience, I know that if the agent of record could've cared enough to pick up the phone and call for a review, it could've been much better. But no one did.
Also, just because an illustration is created, doesn't mean that all the changes illustrated will happen automatically. Without a dedicated and skilled agent to manage these policies, the client will not have had a good experience with the policy.
I agree that it's outrageous for an agent to sell a product that they don't understand thoroughly. We can blame some of the MLM outfits for that - WFG comes to mind.
As far as insurance companies changing the product... well, this product has moving parts, so that needs to be disclosed. In particular caps and participation rates can change frequently - usually it's one or the other, not both. Also, there is a rising cost of insurance within the policy chassis that needs to be managed long-term. If the policy is max-funded for a few years, and then stops making premium payments and/or taking loans, you've got to manage that with the client.
My father had that experience with his VUL. Back in 2000, he had an economic setback. He cancelled 3 whole life policies (should've taken loans instead) and stopped making payments on his VUL. It wasn't until I got with MassMutual when I saw that 8 years had passed and the policy hadn't had a payment in all that time. Considering all the market turmoil, it's a wonder that it was still in force. Anyway, he had never received a call from his prior agent of record in all that time.
Since I've had this family experience, I know that if the agent of record could've cared enough to pick up the phone and call for a review, it could've been much better. But no one did.
Also, just because an illustration is created, doesn't mean that all the changes illustrated will happen automatically. Without a dedicated and skilled agent to manage these policies, the client will not have had a good experience with the policy.