i agree, thnks for the stories. if you really cant get a referral, cold calling does work. its crazy but it really is a numbers game. now people im surew have different numbers but i remember back in the day, if we made 200 calls, we would get 2-4 leads. like clockwork.
Cold Calling Sucks - But It Works
- Thread starter Full Throttle
- Start date
Shannon S.
Expert
Hey Guys,
I'm still kinda new at this so I hope this isn't a dumb question but I've seen people in this forum talking about "auto dialers"-just wondering what exactly is an auto dialer and how does it work? Thanks
Shannon
I'm still kinda new at this so I hope this isn't a dumb question but I've seen people in this forum talking about "auto dialers"-just wondering what exactly is an auto dialer and how does it work? Thanks
Shannon
- 11,995
What folks mean when they say "auto dialer" can mean a few different things.
Power dialer: Dials multiple lines at a time, such as SalesDialers.com, MojoSells, or similar services. Usually good for a single user.
Predictive dialer: Tracks average call time and "predicts" when to be dialing so that telemarketers are spending more time talking to prospects and minimize wait time. For a single user this actually wouldn't make much sense. Some companies refer to their power dialer as a predictive dialer when it's not, or at a minimum, folks only use it as a power dialer. For most folks it doesn't really make a difference what it's called, the key thing is that it's dialing out multiple lines at a time and filtering out busy/disconnects/etc.
Voice Broadcasting: Sometimes this is referred to as a "robo call" or a "press 1" service. As of September 1st, 2009 it is illegal to use this for business to consumer marketing, but some folks do still do it (for reasons I likely will never understand).
Does that make more sense?
Power dialer: Dials multiple lines at a time, such as SalesDialers.com, MojoSells, or similar services. Usually good for a single user.
Predictive dialer: Tracks average call time and "predicts" when to be dialing so that telemarketers are spending more time talking to prospects and minimize wait time. For a single user this actually wouldn't make much sense. Some companies refer to their power dialer as a predictive dialer when it's not, or at a minimum, folks only use it as a power dialer. For most folks it doesn't really make a difference what it's called, the key thing is that it's dialing out multiple lines at a time and filtering out busy/disconnects/etc.
Voice Broadcasting: Sometimes this is referred to as a "robo call" or a "press 1" service. As of September 1st, 2009 it is illegal to use this for business to consumer marketing, but some folks do still do it (for reasons I likely will never understand).
Does that make more sense?
I have heard everyone saying, the only du*b question is that was never asked.
So, if the Power dialer dials multiple lines at the same time, and multipe people answer the phone at the same time - who's going to talk. I'm sure, the prospect will not hold for a tele-marketer.
So, if the Power dialer dials multiple lines at the same time, and multipe people answer the phone at the same time - who's going to talk. I'm sure, the prospect will not hold for a tele-marketer.
- 11,995
That's a great question and it shows that you get how the system works.
Generally, folks don't answer at the same time much on a b2c campaign and you can also drop down the number of lines that are dialing out at a time.
When more than one prospect answers the phone at or close to the same time it will put the second one into a holding pattern with a message and you are 100% correct, generally folks won't stick around and wait to be called.
Generally, folks don't answer at the same time much on a b2c campaign and you can also drop down the number of lines that are dialing out at a time.
When more than one prospect answers the phone at or close to the same time it will put the second one into a holding pattern with a message and you are 100% correct, generally folks won't stick around and wait to be called.
Shannon S.
Expert
That was the same question I had, Redsquash-(multiple prospects answering)-and thanks for anwering the question guys-i think I have a good grasp of the auto dialer concept
- 11,995
That could very well be. According to the FTC, anything over a 3% abandonment rate is unacceptable; I'm surprised yours is so high. Are you calling b2b or b2c?
I am calling B2C. Some are aged leads and some are cold calls. I think the cold calls rate was 15%! There can be no way I am dropping that many live calls. This is why I think Callfire counts answering machine pick ups as a dropped call when on line 1 and there is an answering machine on line 2.
- 11,995
That makes more sense. With two lines you shouldn't be anywhere near that on cold lists or aged leads with two lines.
