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Reply to Salesdialers Not Worth a Flip, Down Again, who else to Use?     
Old 11-04-2015, 09:54 AM   #11
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Thad.Sipple on Salesdialers Not Worth a Flip, Down Again, who else to Use?
 
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Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by Fortune202 View Post
Which dialers have this feature?
Mine.................
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Old 11-05-2015, 12:35 AM   #12
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by emptyeternity View Post
$60-$80 a month for dolphin, one line dialer, has free recording capability and call transfer options, also with lead email options.
If you were to block out 2 hours of your day for cold calls - would you always use your dialer? Are there situations where you would rather just call conventionally?
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Old 11-05-2015, 12:55 AM   #13
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by CIServices View Post
Are there situations where you would rather just call conventionally?
One GREAT reason to call conventionally is to avoid getting stuck in a TCPA lawsuit. The short version is that if you have a cold calling list you're required by law to scrub cell phones out at least once every 15 days if you're using an "ATDS" which is what most dialers are. Unless you're committing to the time and expense of carving out cell phones, you're risking a $500 per call class action lawsuit.

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Old 11-05-2015, 07:42 AM   #14
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Oh boo hoo. A class action lawsuit because ONE guy get's upset about a phone call?

I'd love to see ANY proof of a single person being involved in a lawsuit. Although I'm sure if a vendor can plant fear in the minds of agents it could be helpful.

Rick

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  Reply With Quote to Salesdialers Not Worth a Flip, Down Again, who else to Use?
Old 11-05-2015, 09:02 AM   #15
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Josh on Salesdialers Not Worth a Flip, Down Again, who else to Use?
 
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Feel free to bury your head in the sand about it, but I've seen this happen twice in the last year. In fact, I got a subpoena last week from a law firm handling a suit for this exact reason.
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Old 11-05-2015, 09:56 AM   #16
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Josh - did these cases involve single agents? I've seen some big cases were the rules were blatantly flaunted with call centers, but I've never heard of a single agent dialing for a few hours a day on 2 or 3 lines running into serious trouble.

I'm not even sure how that could ever rise to a class action lawsuit.

I'm not saying ignore the law, but I don't want to scare anyone needlessly either.

Dan
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Old 11-05-2015, 10:23 AM   #17
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Todd King on Salesdialers Not Worth a Flip, Down Again, who else to Use?
 
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
In order for it to be a class action lawsuit, more than one person would have to file the suit. If one guy gets upset about it then it wouldn't be considered class action.

Disclaimer: I'm not a lawyer but I don't need a law degree to know what the definition of a class action lawsuit is. Afterall, I did read about it on the internet.

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Old 11-05-2015, 10:31 AM   #18
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Josh on Salesdialers Not Worth a Flip, Down Again, who else to Use?
 
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by djs View Post
Josh - did these cases involve single agents? I've seen some big cases were the rules were blatantly flaunted with call centers, but I've never heard of a single agent dialing for a few hours a day on 2 or 3 lines running into serious trouble.

I'm not even sure how that could ever rise to a class action lawsuit.

I'm not saying ignore the law, but I don't want to scare anyone needlessly either.

Dan
At least one was an individual. With the DNC I've never heard of anything other than a few bucks in small claims court. On the other hand, the law had made it very easy for attorneys to turn the use of dialers into class action cases. An agent calls once a week for a few hours, exposure is probably low; if an agent is burning through 1,000 calls a week (which is very easy to do with a dialer, especially if you're have a dedicated telemarketer do it even part-time) after a few months that's easily 10,000 calls. Unless you're scrubbing the cell phones out somewhere between 1%-3% are going to be cell phones which means 100-300 violations. They won't just be going after it for the calls their customer got, they'll add then all together.

Does this problem happen a lot? I doubt it, it's important to know the law, even if you decide to ignore it and take the risk.

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Originally Posted by Todd King View Post
In order for it to be a class action lawsuit, more than one person would have to file the suit. If one guy gets upset about it then it wouldn't be considered class action.

Disclaimer: I'm not a lawyer but I don't need a law degree to know what the definition of a class action lawsuit is. Afterall, I did read about it on the internet.
There is at least one federal court in California that disagrees with you.
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Old 11-05-2015, 10:55 AM   #19
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by djs View Post
I'm not saying ignore the law, but I don't want to scare anyone needlessly either.
Dan
You'd only want to scare people if you could profit from it.

Rick
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Old 11-05-2015, 11:38 AM   #20
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Salesdialers Not Worth a Flip, Down Again, who else to Use? Re: Salesdialers Not Worth a Flip, Down Again, who else to Use?
Originally Posted by Josh View Post


There is at least one federal court in California that disagrees with you.
Can you show that to me or at least point me in the Google direction because I'm just not sure I'm buying that yet.
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