Re: Lead Company Choice
The biggest problem I had with quote wizzard was for credits. Far too many took a second call to clear up. I would detail the reasoning for the credit in the comments section, which also had a character limit if I recall, and they would NEVER read it on the first try. I mean I sent info on one where I included the OBIT on the "lead" from 6 months prior and they missed it. Then I would call, ask the rep to READ the comments and I get "oh, yea, we'll credit that."
That just got old. Hire people that can read the first time through. I spend a lot of time verifiying if a lead is good or bad. If it's bad, I tell you why it's bad. The second phone calls/emails just became too much work, especially when, if they bothered to read the first time through, there wouldn't be a need for a second call.
Good leads, bad leads everybody's got them and will get them. It's how they handle the bad leads that everybody gets. If they make you work too hard to clear up bad leads are they worth doing business with?
That's my gripe, they were a hassle getting credits from. Too many second calls/emails... nice people but frustrating to deal with.
Last edited by LGilmore; 04-21-2013 at 10:35 PM.