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Probably not Norvax's fault....but here's what happened today.
A lead from Indiana came in around 3:00 today. Less than 5% of my leads are from that state, but I do a little business there.
Family of five...all healthy, and I call less than a minute after I receive the lead. The Male (age 46) answers the phone and appears very happy that I called.
We talk a bit, and he is well-informed and wants an HSA with a high deductible. I quote an Anthem HSA for about $155 per month, and present a few other options. He loves it! He loves me! He needs coverage by Jan 1.
As we are winding down the conversation, he indicated he got a few other quotes and mine was about 50% less than everybody else's for the same coverage. Hmmm. (I thought that, but did not say it out loud). Hmmm again (I thought). My rates do seem extremely low. And why is Aetna showing up on the quote? I don't think they even write individual business in Indiana.
As I'm thinking this to myself, he is asking me to email an application so he can get started. I'm still not sure why my rates are so low, so I stall a little bit before agreeing to send the app.
As I'm about to say good-bye, I gasp in horror to realize somehow the previous quote I did (single female in Ohio) is showing up in place of his rates (family of 5 in Indiana), despite the fact that I keyed all of his information in correctly.
By this time, the conversation has ended. Mr. Indiana is in heaven, anxiously awaiting an application for coverage at 50% off the going rate. Me? I'm just sitting there thinking what an *** I am.
Should I call him? I can't. I'll email him. No...that wouldn't be right. Maybe I could write the app anyhow and hope Anthem makes a 50% mistake in his favor. No.
I called him 20 minutes later. I got his voicemail. I tried to explain what happened. I stammered. I hemmed and hawed.
Would you believe he called me back 10 minutes later and told me things were "fine" and he would still take the coverage? I hope not. Because he didn't. And I don't expect to hear from him.
I think I'll stay out of Indiana for a while.
A lead from Indiana came in around 3:00 today. Less than 5% of my leads are from that state, but I do a little business there.
Family of five...all healthy, and I call less than a minute after I receive the lead. The Male (age 46) answers the phone and appears very happy that I called.
We talk a bit, and he is well-informed and wants an HSA with a high deductible. I quote an Anthem HSA for about $155 per month, and present a few other options. He loves it! He loves me! He needs coverage by Jan 1.
As we are winding down the conversation, he indicated he got a few other quotes and mine was about 50% less than everybody else's for the same coverage. Hmmm. (I thought that, but did not say it out loud). Hmmm again (I thought). My rates do seem extremely low. And why is Aetna showing up on the quote? I don't think they even write individual business in Indiana.
As I'm thinking this to myself, he is asking me to email an application so he can get started. I'm still not sure why my rates are so low, so I stall a little bit before agreeing to send the app.
As I'm about to say good-bye, I gasp in horror to realize somehow the previous quote I did (single female in Ohio) is showing up in place of his rates (family of 5 in Indiana), despite the fact that I keyed all of his information in correctly.
By this time, the conversation has ended. Mr. Indiana is in heaven, anxiously awaiting an application for coverage at 50% off the going rate. Me? I'm just sitting there thinking what an *** I am.
Should I call him? I can't. I'll email him. No...that wouldn't be right. Maybe I could write the app anyhow and hope Anthem makes a 50% mistake in his favor. No.
I called him 20 minutes later. I got his voicemail. I tried to explain what happened. I stammered. I hemmed and hawed.
Would you believe he called me back 10 minutes later and told me things were "fine" and he would still take the coverage? I hope not. Because he didn't. And I don't expect to hear from him.
I think I'll stay out of Indiana for a while.
