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Old 12-01-2016, 08:20 PM   #1
Expert
Gaffney Insurance on Live Chat Website App
 
Join Date: Feb 2015
Posts:22
State: Gaffney Insurance is an Insurance Agent from
Live Chat Website App Live Chat Website App
Does anyone have a live chat app on their website? We have thought about adding this and looked at a couple of free ones to see if its worth it. Please comment if your website has a live chat, if you see an advantage of having it, and what company the app is with.
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Old 12-02-2016, 09:31 AM   #2
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lrixford on Live Chat Website App
 
Join Date: May 2011
Posts:191
State: lrixford is an Insurance Agent from Texas
Live Chat Website App Re: Live Chat Website App
Originally Posted by Gaffney Insurance View Post
Does anyone have a live chat app on their website? We have thought about adding this and looked at a couple of free ones to see if its worth it. Please comment if your website has a live chat, if you see an advantage of having it, and what company the app is with.
In our experience in implementing thousands of insurance agency websites with our Insurance Website Builder product, agents that chose to implement a chat option are never online. We see less than 5% availability on our clients that use chat.

Never being online causes your agency to look inattentive. An Offline button showing no one is home is worse than not having anything at all.

Chat is for organizations that provide ready support throughout the day and night. It's not off at lunch. It's not unattended during busy times (remember that people will use chat when they cant get a hold of you or wait times are long). It is not off at midnight when they are asking a question about their policy without a phone call waking up the kids.

Therefore I would only recommend chat for agencies that have a well oiled sales organization that has mastered their call operations and are ready to offer their clients a new method of communication that is on par with the phone experience.

Finally, to respond to your actual question. If you are ready to take the next step and looking for a good solution, check out...

Live Chat | Customer Support Software | Provide Support

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Laird Rixford
President
Insurance Technologies Corporation
Insurance Website Builder
AgencyBuzz
TurboRater
InsurancePro
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Old 12-05-2016, 06:02 PM   #3
Guru
pcbinsurance on Live Chat Website App
 
Join Date: Nov 2011
Posts:4,728
State: pcbinsurance is an Insurance Agent from Florida
pcbinsurance is a member of 1000 posts VIP club
Live Chat Website App Re: Live Chat Website App
https://www.zopim.com/ now called Zendesk Chat. Try it out.
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Old 01-23-2017, 12:09 PM   #4
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Alston on Live Chat Website App
 
Join Date: May 2007
Posts:1,112
State: Alston is an Insurance Agent from Connecticut
Alston is a member of 1000 posts VIP club
Live Chat Website App Re: Live Chat Website App
I use https://www.purechat.com.

When I'm not available the chat icon changes into an email icon. It doesn't show "unavailable."

I recommend that you find a graphic artist who can create icons that use the colors you use on your site. The default icons are OK, but for a few bucks you can make them match your site.

Have your web person find the numbers (each color has a number) and forward them to a graphic artist.

I found someone on fiverr.com who did a decent job (see site below), although the cost was more than $5.00. I think I paid about $40 for the two icons.

I have purechat.com on this site:

https://ctmedicarehealthplans.com

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Until you have a month with over 15 chats purechat.com is free. Your limit goes away for $10 per month.

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Alston J. Balkcom
Affordable Connecticut Health Insurance
Insurance Quotes
Insurance Sales Leads - buy trade sell
Insurance Broker -CT licensed since 1985-
and Webmaster
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Old 02-25-2017, 11:04 AM   #5
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Join Date: Dec 2016
Posts:24
State: Cameron Lane is an Insurance Agent from
Live Chat Website App Re: Live Chat Website App
Pure Chat, capterra, Zopim, LiveAgent etc, are some good options.
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Old 02-25-2017, 06:26 PM   #6
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Join Date: Dec 2016
Posts:439
State: NSRH is an Insurance Agent from Missouri
Live Chat Website App Re: Live Chat Website App
When I see a chat option, I always put in fake info, get my question answered, and move along.

When chat is not available I either dig around for the answer, or call.

If you're trying to sell something, don't use the chat option, get the customer to call.
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Old 02-25-2017, 07:55 PM   #7
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Join Date: Sep 2012
Posts:2,269
State: Tahoe Ray is an Insurance Agent from Nevada
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Live Chat Website App
Originally Posted by NSRH View Post
When I see a chat option, I always put in fake info, get my question answered, and move along.

When chat is not available I either dig around for the answer, or call.

If you're trying to sell something, don't use the chat option, get the customer to call.
I know a few agents that say chat is the best thing that they ever incorporated into their sites...to each his own.
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Old 02-25-2017, 08:14 PM   #8
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Join Date: Jan 2007
Posts:3,287
State: Dave020 is an Insurance Agent from California
Dave020 is a member of 1000 posts VIP club
Live Chat Website App Re: Live Chat Website App
I've used this one off and on (the free version). It allows them to leave a message when you are not on chat. Had a couple of message leads when I did use it so, of course, I stopped

https://mylivechat.com/prices.aspx

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Old 02-26-2017, 09:30 AM   #9
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somarco on Live Chat Website App
 
Join Date: Sep 2006
Posts:26,339
State: somarco is an Insurance Agent from Georgia
somarco is a member of 5000 posts Super VIP club
Live Chat Website App Re: Live Chat Website App
When I see a chat option, I always put in fake info, get my question answered, and move along.
No different from doofuses that enter in fake contact information in a quote engine/quote request. Any marketer knows to expect a certain amount of visitors like this. Cut your losses early and move on.

Lrixford makes a good point. If you aren't available to respond they move on.

I get the same thing with folks that call and don't leave a message. I write a lot more business when I am in the office and able to answer on the first ring than when I am out or busy with someone else on the phone and can't pick up.

Amazed at how many people do not leave messages.

I don't waste my time with them either. Even if I missed their call by a few minutes I don't call and say "Did you just call me?".

Why bother calling them? If they won't extend the courtesy of leaving a message why should I chase them?

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The doctor is in. Five cents please.
Georgia Medicare Plans
GA Medicare Supplement Rates
(404) 252-5859
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Old 03-06-2017, 10:20 PM   #10
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Join Date: Mar 2017
Posts:22
State: ltruitt is an Insurance Agent from
Live Chat Website App Re: Live Chat Website App
We really like the live chat option. One of the advantages is being able to reach more customers
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