Originally Posted by Neil813
It seems we have to almost be a collection agency to remind people to pay their bill.
I would discourage that practice because it sets a precedent.... the customer starts to think that they're ok until they hear from you, and you become a babysitter.
I've done non-standard auto for 7 years.... you can't eliminate chargebacks completely, but I've found that this strategy cuts it way down:
-don't call them for the reason I mentioned above... let them get cancelled for non-payment.
-as long as they pay during the reinstatement period, I let it go.
-but if they pay so late that I have to re-write the policy, that's a problem! I'll let them get away with one re-write (maybe two if they've been with me for a while), but no more than that!
-after one or two re-writes, I only quote them with 30 day policies. if they want longer than that, they need to pay in full for 2,3 or 6 months.
-after a while, the customer will either get it, and pay more punctually, or they'll go away and become another agent's problem. either way, chargeback problem solved.