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Reply to Outsourcing for CSR's     
Old 05-26-2017, 12:34 PM   #1
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Join Date: Apr 2013
Posts:18
State: InsuranceWhisperer is an Insurance Agent from Maryland
Outsourcing for CSR's Outsourcing for CSR's
Has anyone ever outsourced their CSR's? I'm looking for a company that is known to do my CSR work. Any suggestions would be great!!!
Thanks
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Old 05-26-2017, 08:45 PM   #2
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AZDave on Outsourcing for CSR's
 
Join Date: Jul 2013
Posts:506
State: AZDave is an Insurance Agent from Arizona
Outsourcing for CSR's Re: Outsourcing for CSR's
Angela Adams Consulting and WAHVE are two I know of. Curious if others get posted here.

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A bad day of fishing is better than......
  Reply With Quote to Outsourcing for CSR's
Old 05-26-2017, 10:04 PM   #3
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Join Date: Oct 2009
Posts:544
State: todd02 is an Insurance Agent from Alabama
Outsourcing for CSR's Re: Outsourcing for CSR's
Good way to have bad retention.
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Old 05-27-2017, 09:42 AM   #4
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AZDave on Outsourcing for CSR's
 
Join Date: Jul 2013
Posts:506
State: AZDave is an Insurance Agent from Arizona
Outsourcing for CSR's Re: Outsourcing for CSR's
So you have experience with these two companies? Please share and explain your comment.

An agency may seek to outsource some of the routine work to increase retention.

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A bad day of fishing is better than......
  Reply With Quote to Outsourcing for CSR's
Old 05-30-2017, 02:27 PM   #5
Super Genius
 
Join Date: Jul 2014
Posts:212
State: INSUREGEEK is an Insurance Agent from Ohio
Outsourcing for CSR's Re: Outsourcing for CSR's
I don't even have two words, I have 2 letters. E & O.

Examine this very carefully before you make a decision.
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Old 06-13-2017, 04:55 PM   #6
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Join Date: Jul 2015
Posts:56
State: rbadoux is an Insurance Agent from
Outsourcing for CSR's Re: Outsourcing for CSR's
Don't do it.

Your agency is defined by it's customer service. Trust your own, not others.
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Old 06-21-2017, 09:03 AM   #7
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Join Date: Jun 2017
Posts:1
State: Mvela247 is an Insurance Agent from
Outsourcing for CSR's Re: Outsourcing for CSR's
[QUOTE=InsuranceWhisperer;1184813]Has anyone ever outsourced their CSR's? I'm looking for a company that is known to do my CSR work. Any suggestions would be great!!!
Thanks[
/Hi I am currently working as a virtual account manager. I can help you out if you would like or give you more information.
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Old 06-21-2017, 03:49 PM   #8
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Rick Deckard on Outsourcing for CSR's
 
Join Date: Nov 2016
Posts:229
State: Rick Deckard is an Insurance Agent from
Outsourcing for CSR's Re: Outsourcing for CSR's
[quote=Mvela247;1189471]
Originally Posted by InsuranceWhisperer View Post
Has anyone ever outsourced their CSR's? I'm looking for a company that is known to do my CSR work. Any suggestions would be great!!!
Thanks[
/Hi I am currently working as a virtual account manager. I can help you out if you would like or give you more information.
Really? Tell us more
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Old 06-23-2017, 09:47 PM   #9
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Join Date: Feb 2017
Posts:11
State: BoatNFun is an Insurance Agent from
Outsourcing for CSR's Re: Outsourcing for CSR's
[quote=Mvela247;1189471]
Originally Posted by InsuranceWhisperer View Post
Has anyone ever outsourced their CSR's? I'm looking for a company that is known to do my CSR work. Any suggestions would be great!!!
Thanks[
/Hi I am currently working as a virtual account manager. I can help you out if you would like or give you more information.
Virtual account manager? That sounds sketchy. Tell us more about that. I agree with another poster above customer service is a large part of good business and retaining customers.
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Old 06-26-2017, 10:18 PM   #10
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Gulliver on Outsourcing for CSR's
 
Join Date: Jun 2009
Posts:195
State: Gulliver is an Insurance Agent from Missouri
Outsourcing for CSR's Re: Outsourcing for CSR's
I have heard very positive feedback on WAHVE. The staffing they provide is very experienced but also very costly.
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