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So I have a good long term customer that has young children & the breadwinner lost his employment due to getting injured. They're facing penalties from the DMV if they don't reinstate their policy including fines & suspensions which will only make things worse. Their family is in tough times, they've always paid on time & they're GOOD people.
I decided today to buy a money order to pay off their auto insurance for the year. All I told them was 'I'll take care of it..' and told them to call back later. When they call back I'll just say there's nothing due & leave it at that.
Based off the commissions I've earned off them over the years, I'm still in the green. Ultimately in a 1 in 1,000,000,000 chance that somehow the DOI catches that..I'll just say what I did because I felt it was the right thing to do.
As I re-quoted their insurance I realized that I could have redone their policy years ago & saved them money. I didn't do my job & cost them more money because of it by not reaching out for the rewrite. Now, it was the least I could do.
That being said, do you think the DOI would legitimately penalize an agent for something like this? Have you guys ever done something like this?
I decided today to buy a money order to pay off their auto insurance for the year. All I told them was 'I'll take care of it..' and told them to call back later. When they call back I'll just say there's nothing due & leave it at that.
Based off the commissions I've earned off them over the years, I'm still in the green. Ultimately in a 1 in 1,000,000,000 chance that somehow the DOI catches that..I'll just say what I did because I felt it was the right thing to do.
As I re-quoted their insurance I realized that I could have redone their policy years ago & saved them money. I didn't do my job & cost them more money because of it by not reaching out for the rewrite. Now, it was the least I could do.
That being said, do you think the DOI would legitimately penalize an agent for something like this? Have you guys ever done something like this?