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Don't just touch the head, touch your clients heart. Don't sell me shoes; sell me style and comfort. Don't sell me tires; sell me safety ...


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Old 06-21-2009, 09:09 AM   #1
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Please Don't Sell Me Things             Go to Top

Don't just touch the head, touch your clients heart.

Don't sell me shoes; sell me style and comfort.
Don't sell me tires; sell me safety and low cost per mile.
Don't sell me books; sell me pleasant hours and the profit of knowledge that my family will be okay if I'm not around.

Please don't sell me things. Sell me ideas, benefits, visual pictures, feelings, self-respect, home life, happiness and cost savings. Please don't sell me things!

Sell benefits, not just features.
Appeal to both emotion and logic
Ask yourself before a call, "What are the major benefits this person may be looking for?"
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Old 06-21-2009, 01:46 PM   #2
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al3 on Please Don't Sell Me Things - Insurance Agent Forum
 
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Re: Please Don't Sell Me Things             Go to Top

Outside of those communities where the bulk of the populace are functional illiterates, no agent sells anyone anything.

To paraphrase Fox News: "We educate, you decide."

Al
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Old 06-21-2009, 03:18 PM   #3
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Re: Please Don't Sell Me Things             Go to Top

Originally Posted by TDY418 View Post
Ask yourself before a call, "What are the major benefits this person may be looking for?"
Here's a better idea...

Ask the potential client what benefits they may be looking for.
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[COLOR=blue]Don't steal - the government hates competition.[/COLOR]
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Old 06-21-2009, 03:53 PM   #4
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Re: Please Don't Sell Me Things             Go to Top

That may backfire if what they want doesn't exist.

As in, I want a low deductible, with $5 co pays, etc. Now you can't provide that.

It may be better to build value based on needs and desires.

Originally Posted by moonlightandmargaritas View Post
Here's a better idea...

Ask the potential client what benefits they may be looking for.

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Old 06-21-2009, 05:15 PM   #5
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Re: Please Don't Sell Me Things             Go to Top

[COLOR=#000080][COLOR=black][COLOR=black]
[COLOR=black][/COLOR]
[COLOR=black][/COLOR][COLOR=navy][COLOR=#800080]moonlightandmargaritas[/COLOR] vbmenu_register("postmenu_166886", true);


Re: Please Don't Sell Me Things [COLOR=#0000ff]Go to Top[/COLOR]
Originally Posted by TDY418
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[COLOR=navy]Ask yourself before a call, "What are the major benefits this person may be looking for?"[/COLOR]
[COLOR=navy]------------------------------------[/COLOR]
[COLOR=navy][/COLOR]
[COLOR=navy]Here's a better idea...

Ask the potential client what benefits they may be looking for.
[/COLOR]
[COLOR=black]
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[/COLOR][COLOR=black]Their reply.[/COLOR][COLOR=navy][/COLOR][COLOR=black]“We know what we want. We want the BCBS of FL H.S.A that my sister has.[/COLOR][COLOR=navy]
[/COLOR]
[COLOR=black]Can you provide it Moonlighter, or are you full of margaritas?”[/COLOR][COLOR=black][/COLOR]
[/COLOR]
[/COLOR]
[/COLOR]

Last edited by ins.dave : 06-21-2009 at 05:25 PM.
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Old 06-21-2009, 09:17 PM   #6
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Re: Please Don't Sell Me Things             Go to Top

It's like the old saying - No one has ever gone into a hardware store wanting a drill. What they want is a hole.
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Old 06-22-2009, 04:32 PM   #7
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Re: Please Don't Sell Me Things             Go to Top

Originally Posted by Newby View Post
It's like the old saying - No one has ever gone into a hardware store wanting a drill. What they want is a hole.
Actually, I did go to the hardware store wanting a drill yesterday. Bought a B&D for $30...


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Old 06-22-2009, 10:37 PM   #8
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Re: Please Don't Sell Me Things             Go to Top

I got a Ryobi electric for $29-- I've got holes everywhere now...
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Old 06-30-2009, 09:44 PM   #9
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Re: Please Don't Sell Me Things             Go to Top

Can't teach caring! thats why I screen the agents that work for me .
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Old 06-30-2009, 09:46 PM   #10
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Bought a B&D for $30...
You're into that kinky stuff, huh?
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Old 07-01-2009, 12:33 PM   #11
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Re: Please Don't Sell Me Things             Go to Top

Originally Posted by TDY418 View Post
Don't just touch the head, touch your clients heart.

Don't sell me shoes; sell me style and comfort.
Don't sell me tires; sell me safety and low cost per mile.
Don't sell me books; sell me pleasant hours and the profit of knowledge that my family will be okay if I'm not around.

Please don't sell me things. Sell me ideas, benefits, visual pictures, feelings, self-respect, home life, happiness and cost savings. Please don't sell me things!

Sell benefits, not just features.
Appeal to both emotion and logic
Ask yourself before a call, "What are the major benefits this person may be looking for?"
Very well said.
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Old 07-01-2009, 01:02 PM   #12
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Re: Please Don't Sell Me Things             Go to Top

Originally Posted by TDY418 View Post
Don't just touch the head, touch your clients heart.

Don't sell me shoes; sell me style and comfort.
Don't sell me tires; sell me safety and low cost per mile.
Don't sell me books; sell me pleasant hours and the profit of knowledge that my family will be okay if I'm not around.

Please don't sell me things. Sell me ideas, benefits, visual pictures, feelings, self-respect, home life, happiness and cost savings. Please don't sell me things!

Sell benefits, not just features.
Appeal to both emotion and logic
Ask yourself before a call, "What are the major benefits this person may be looking for?"
Excellent encouragement and thank you! Any book from those quotes you can share?
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Old 07-08-2009, 12:05 PM   #13
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Re: Please Don't Sell Me Things             Go to Top

I always liked the old adage -

"Helping people buy"

I need to find out their need before I can give one of my solutions. Then I present the Better/Best option. Customers pay me for my opinion, so they expect options with opinions with THIER specific needs in mind.

It's all about Customer Service.
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