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The loan processors are the key. A good loan officer or realtor does 3-5 deals a month, the processors in a busy office can do 40 or so. They are overworked in a stressful job with a lot of people grinding on them. If you can make their job easier during closings with a fast, effective and precise system of binding policies and getting them the correct EOI's quickly... and show some appreciation in the form of gifts, gift cards, event tickets, etc then they will be good to you.