Scroll down for a discussion on Recording calls within the General Insurance Agent Discussions.
Just downloaded this and love it:
Business Communication Solution - RingCentral DigitalLine VoIP Service
I've been looking for way to record calls - I currently ...
I used it for a referral - called and simply said "for quality assurance calls are recorded" and he didn't blink.
Taking it up a notch I also recorded the desktop share presentation so now I have the entire presentation recorded and saved.
Can anybody reccomend a service that i can three way call into only after i have had a non - recorded conversation with a Medicare Advantage prospect and they give me the o.k. to proceed with a recorded " Scope of Appointment Agreement". This way i do not need any special equipment and can accomplish this from the office or cell and don't have to start the conversation with the intimadation of a recorded line.
Can anybody reccomend a service that i can three way call into only after i have had a non - recorded conversation with a Medicare Advantage prospect and they give me the o.k. to proceed with a recorded " Scope of Appointment Agreement". This way i do not need any special equipment and can accomplish this from the office or cell and don't have to start the conversation with the intimadation of a recorded line.
I use Ringcentral, which is VOIP and you can talk to your client warm them up and then start the recording at that time.
State laws vary - some require BOTH parties be aware of recording while others require only ONE party be aware of recording.
Of course disclaiming the recording is always playing it safe or add it to your intro message on your phone system.
I made a cautionary statement to the effect, same as yours, in another thread, that we need to check our state laws. You may find yourself accused of wiretapping.
Usually one-way calls can be recorded, such as leaving a message on an answering machine, but when two parties are engaged in a conversation, the party wishing to record must ask permission first, or have a periodic "beep" indicating the conversation is being recorded.
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To be truly independent, an agent should not be dependent on a government bureaucrat for contracts or commissions.
but when two parties are engaged in a conversation, the party wishing to record must ask permission first, or have a periodic "beep" indicating the conversation is being recorded.
The last time I checked Missouri law it stated that only one party needed to know the call was being recorded, that would be me. No mention of beeping or asking permission.
The law may have changed since then but it would be worth investigating especially if you are planning on recording every phone call.
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I made a cautionary statement to the effect, same as yours, in another thread, that we need to check our state laws. You may find yourself accused of wiretapping.
Usually one-way calls can be recorded, such as leaving a message on an answering machine, but when two parties are engaged in a conversation, the party wishing to record must ask permission first, or have a periodic "beep" indicating the conversation is being recorded.
The Federal Communications Commission (FCC) has adopted rules regarding the manner in which telephone companies may record wireline telephone conversations. The FCC currently has no rules regarding recording of telephone conversations by individuals, but federal and many state laws may prohibit this practice.
That should settle the issue of FCC involvement that I mentioned in another thread. My bad.
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Originally Posted by Frank Stastny
I'd be interested to know which states they are wrong about.
Mo. Rev. Stat. § 542.402: Only an individual who is a party to a wire communication, or who has the consent of one of the parties to the communication, can lawfully record it or disclose its contents unless it is intercepted for the purpose of committing a criminal or tortious act. Recording or disclosing the contents of a wire communication by all other persons is a felony.
Anyone whose communications have been recorded or disclosed in violation of the law can bring a civil suit to recover the greater of actual damages, $100 a day for each day of violation or $1,000, and can recover punitive damages, attorney fees and litigation costs as well. Mo. Rev. Stat. § 542.418.
Last edited by retread : 10-20-2008 at 10:02 PM.
Reason: Automerged Doublepost
Mo. Rev. Stat. § 542.402: Only an individual who is a party to a wire communication, or who has the consent of one of the parties to the communication, can lawfully record it or disclose its contents unless it is intercepted for the purpose of committing a criminal or tortious act. Recording or disclosing the contents of a wire communication by all other persons is a felony.
It appears to not have changed. I do not need to tell the other person that I am recording the call.
Recording calls
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