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That is not true they put out the correct list as they have been telling people for half a year would be paid. A few ...


Reply to Response from Chevell L. Thomas with CMS Regarding Initial MA Payments
Old 06-20-2009, 01:03 PM   #21
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top


That is not true they put out the correct list as they have been telling people for half a year would be paid. A few companies paid off the correct list but someone did not like it and had it revised to include pdp.

Jim Sowder
Family 1st Insurance Brokerage
304-640-8914
[COLOR=#0000ff]jimsowder@family1stinsurancebrokerage.com[/COLOR]



Originally Posted by AgentOrange View Post
I think they could have went either way and they took the lazy road of just cross referencing all pdp subscribers to 09 OEP enrollees. Agents get jacked by everyone, FMOs, carriers, and the Gov ...

http://www.cms.hhs.gov/ManagedCareMa...emo_011609.pdf

CMS requires organizations to pay the renewal rate for all enrollments except those of beneficiaries newly entitled to Medicare or enrolling in an MA plan, Cost plan or PDP for the first time. This means for example that for 2009 MA plans with an initial year commission amount of $400 will pay a commission of $200 to their agents and brokers, unless the enrollment is for a beneficiary newly entitled to Medicare or enrolling in a MA plan for the first time.

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Old 06-21-2009, 12:46 PM   #22
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Joe Moore on Response from Chevell L. Thomas with CMS Regarding Initial MA Payments - Insurance Agent Forum
 
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

I would have been in the middle of this before now, but I am having to deal with some health issues myself. Here is what I have written my Congressman, if we bombard congress, maybe someone, somewhere will listed:

Phil,
I am Joe Moore of Morristown. I think you have talked to my son, Greg Moore a few times concerning healthcare in the last few months. My sons and I own an Insurance Marketing Organization (IMO), known locally as Tennessee Senior Benefits, and nationally as National Senior Benefits (www.nationalseniorbenefits.com)
We have become very active in the Medicare Advantage and Part-D Markets, offering products locally to Medicare enrollees, and contracting agents nationally to offer the products of companies such as AARP (United Health Care), Coventry, Blue Cross, etc.
As you may or may not be aware, contracted agents by these companies commissions are basically being controlled by Center for Medicare Services (CMS) and are just the past week getting paid for what CMS is calling a TRUE-UP commission. Agents are in shock as to what is CMS's interpretation of what commissions should be. Most agents (including myself) are looking at about 25% of what we thought it would be.
January 16, 2009, CMS put out the following memo:
CMS requires organizations to pay the renewal rate for all enrollments except those of beneficiaries newly entitled to Medicare or enrolling in an MA plan, Cost plan or PDP for the first time. This means for example that for 2009 MA plans with an initial year commission amount of $400 will pay a commission of $200 to their agents and brokers, unless the enrollment is for a beneficiary newly entitled to Medicare or enrolling in a MA plan for the first time.
Emphasis should be placed on the verbiage "enrolling in an MA plan for the first time". Because CMS has now decided if an enrollee was in a PDP and now newly enrolled in a MAPD, the agent is only entitled to a "Renewal" Commission.
Agents are contracted with the respective companies, and the contracts all show the earnings as much higher than agents are being paid. By keeping the agent's money they have worked for and earned, it is not saving the government a dime. The companies get to keep the extra money and it goes to their bottom line?
I am looking at this issue as not even being close to fair for the agents. They have already performed the duties they were contracted to do, and now (6 months later) they are getting paid about 1/4th of what they were contracted to be paid. A lot of agents have probably more money invested in the marketing than they will receive back. Ethically, I think CMS appears to have some issues that should have to be addressed.
Also, since when does the US Government control the pay of sub-contractors to get the job done. Agents are sub-contractors to the contracted insurance companies.
The January 16th entire memo can be read at:
http://www.cms.hhs.gov/ManagedCareMa...emo_011609.pdf
------------------------------------
Joe Moore
National Senior Benefits
Asurco Insurance Marketing
www.finalexpenseagents.com www.shenagents.com
PO Box 1954, Morristown, TN 37816
1-800-226-1004, 1-423-581-1004

Last edited by Joe Moore : 06-23-2009 at 11:50 AM.
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Old 06-21-2009, 01:11 PM   #23
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

I don't know where you ger the 25%. I figured I was owed the second half on about 70 apps. Only one of those was a T-65 new to Medicare. The other 69 had PDP plans.

I figured all along that the companies would find a way to not pay us, but, this is an unexpected ploy as to how they did it.
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Old 06-21-2009, 06:27 PM   #24
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Originally Posted by jdeasy View Post
I don't know where you ger the 25%. I figured I was owed the second half on about 70 apps. Only one of those was a T-65 new to Medicare. The other 69 had PDP plans.

I figured all along that the companies would find a way to not pay us, but, this is an unexpected ploy as to how they did it.
The agents we are talking to are saying they are only getting about 1/4 of what they were expecting. Sounds as though you may have gotten maybe 2% of what you thought you were owed. OUCH!

With the January 16th memo, I do not see how this can stand. But unless we make enough noise, it will. The problem I see is getting someone with clout that will take enough time and trouble to understand the way we have gotten into this situation, and see it through to help us.
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Old 06-21-2009, 07:40 PM   #25
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

If you are looking for blame... look to those on the Congressional committee that created that ^$%& MIPPA law, and the rest of the %#^* that voted it into Law. Vote them out of office!

If however you are looking to do something about it, I believe we need someone to represent us all. What about the NAHU / NALU?
Who has the political strength to hear our plea? Otherwise we are just a few complainers. I believe Congress's view of insurance agents are low on the totem pole anyway thanks to a few so called agents that need to be imprisoned.
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Old 06-21-2009, 08:09 PM   #26
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Originally Posted by Joe Moore View Post
The agents we are talking to are saying they are only getting about 1/4 of what they were expecting. Sounds as though you may have gotten maybe 2% of what you thought you were owed. OUCH!

With the January 16th memo, I do not see how this can stand. But unless we make enough noise, it will. The problem I see is getting someone with clout that will take enough time and trouble to understand the way we have gotten into this situation, and see it through to help us.

It's worse than that, I didn't even get the second half on that one. I have not received one penny except for initial enrollments from any company.
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Old 06-22-2009, 07:50 AM   #27
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Originally Posted by jdeasy View Post
It's worse than that, I didn't even get the second half on that one. I have not received one penny except for initial enrollments from any company.
That's pathetic.
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Old 06-22-2009, 12:11 PM   #28
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Is this the final nail in the coffin for the Indy in Advantage sales???
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Old 06-22-2009, 12:29 PM   #29
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Originally Posted by stormtracker View Post
Is this the final nail in the coffin for the Indy in Advantage sales???
I just sent Mr. Thomas an email letting him know this injustice needs correcting.
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Old 06-22-2009, 12:52 PM   #30
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

In my opinion, I think we should take this directly to our Congress Reps and Senators. I don't think e-mailing CMS directly would be helpful going forward (just my opinion).

I've posted on my blog what I believe are the key issues and links to finding your reps and Senators.

Kudos to all those who are taking this up.
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Old 06-22-2009, 02:46 PM   #31
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Originally Posted by kdover View Post
I just received a response from Mr. Thomas regarding my email sent two days ago. I wish I could copy and paste his exact reply here, but I am afraid I will be breaking confidentiality rules.

He says that I was given "misinformation" and claims CMS "never" told the plans that enrollments in MA of people previously enrolled in a PDP and Original Medicare would be compensated at the initial rate. He goes further to say that the only enrollments in 2009 that would be compensated as initials were those who were brand new to Medicare or who were not previously enrolled in an MA, Cost or PDP.

Please take time to email him as well as all of your Carriers and let them know this is wrong and we intend to fight until it is corrected. At this point I don't know who to believe, but I will be BARKING at everyone involved. Keep getting LOUDER . . .

[COLOR=maroon][COLOR=#000000]Here is his contact info:[/COLOR][/COLOR]
[COLOR=maroon]Chevell L. Thomas[/COLOR][COLOR=#1f497d]| Marketing Team | Division of Policy, Analysis & Planning | Medicare Drug and Health Plan Contract Administration Group | Center for Drug and Health Plan Choice [/COLOR][COLOR=#1f497d]Centers for Medicare & Medicaid Services | [/COLOR][COLOR=#1f497d]7500 Security Boulevard[/COLOR][COLOR=#1f497d], Mail Stop C4-22-04| [/COLOR][COLOR=#1f497d]Baltimore[/COLOR][COLOR=#1f497d], [/COLOR][COLOR=#1f497d]MD[/COLOR][COLOR=#1f497d]21244-1850 [/COLOR][COLOR=#1f497d]410-786-1387/[/COLOR][COLOR=#1f497d]410-786-8933 [/COLOR][COLOR=navy][COLOR=#800080]chevell.thomas@cms.hhs.gov[/COLOR][/COLOR]




[COLOR=red]My email to him is below . . .[/COLOR]


Mr. Thomas,

I am an independent insurance broker representing several Medicare Advantage, Medicare Supplement and Part D Carriers. I have assisted and advised close to 1,000 new Medicare beneficiaries over the past 3 years. I constantly hear them speak of how confusing and overwhelming the “Medicare Process” is to understand. As a responsible independent agent I explain ALL of their options until they understand; then help them choose the plan that meets their needs. I take pride in what I do and deserve to be compensated appropriately. I am completely exhausted and angry at the fact the CMS has determined the best way to compensate me. I had been told in writing from your office that I would be compensated on beneficiaries who were “NEW” to Medicare Advantage or Part D. That compensation was to be called “1st year or Initial ” commission payments and were to be double the amount of the “Renewals” which I would receive for years 2-5.

I took your word, invested several thousand dollars in marketing and spent many hours in the homes and on the phone with clients. I have been waiting now 6 months for my “True UP” balance . . . only to find out that CMS lied. I will only be receiving the “Renewal” commission / Half pay on clients that previously had PDP’s, but had never been part of the Medicare Advantage Plan. This was not the agreement that CMS handed out to all the insurance companies and I would like to know who made this change. CMS’s decision will cost me and my family $5000.00. Please let me know when to expect the remaining balance that is owed to me.

Regards,

This just does not pass the smell test.Given that no agent or FMO that I know of was under the impression that a prior PDP would disqualify for full commission means one of two things - Either:

1. CMS and/or the carriers are so inept and out of touch with agent's expectations that they innocently were not aware of the consensus among agents and FMOs that prior PDP's would be paid as full commission.


2.CMS and/or the carrier's were fully aware that agents didn't have a clue about this but conspired not to disclose it until seven months later because many enrollments would not have happened if agents knew up front they were getting only $ 200.00
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Old 06-23-2009, 10:50 AM   #32
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I got a response from Mr. Thomas today. He told me they will be having a meeting over the next couple of days to determine how to address the situation.

He also said they had had quite a few similar complaints.
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Old 06-23-2009, 12:14 PM   #33
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Wow!! That is good news. I have been telling the companies that I write for to email. A few have, we can't let this happen. We need everyone to get involved in this. Listen to Craig, he know what he is talking about. Thanks to everyone who is working to fix this big mistake!!
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Old 07-05-2009, 08:35 PM   #34
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Originally Posted by allhealthandlife View Post
This just does not pass the smell test.Given that no agent or FMO that I know of was under the impression that a prior PDP would disqualify for full commission means one of two things - Either:

1. CMS and/or the carriers are so inept and out of touch with agent's expectations that they innocently were not aware of the consensus among agents and FMOs that prior PDP's would be paid as full commission.


2.CMS and/or the carrier's were fully aware that agents didn't have a clue about this but conspired not to disclose it until seven months later because many enrollments would not have happened if agents knew up front they were getting only $ 200.00



[COLOR="Red"]If there was failure to disclose such a fact, we are dealing with a powder keg. [/COLOR]
------------------------------------
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Old 07-06-2009, 10:32 AM   #35
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Re: Response from Chevell L. Thomas with CMS Regarding Initial MA Payments             Go to Top

Good news from CMS--looks like you can fight city hall. This came out from CMS at the end of last week:

"Independent agents and brokers enrolling a beneficiary with Original Medicare and a PDP into an MA plan or MA-PD, and vice versa, should be paid an initial compensation for any such enrollments with effective dates in 2009. We will provide further details regarding the correction of CMS reports that will be necessary for organizations and sponsors to correctly identify the enrollment transactions where agents/brokers should be paid an initial compensation. We urge organizations and sponsors to notify their contracted agents/brokers about this policy change as soon as possible."

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