AARP/UHC Medicare Advantage

[ALG]

I was training a new agent in Florida today, the appointment we had was set from a mailer we sent to T-65. The client showed us a envelope from an Agency in Tarpon Springs, FL. They had sent an AARP/UHC Medicare Advantage with yellow highlights for the customer to sign including the scope of appointment and a returned envelope.
What would you do?

 

[Chazm]

Why did they include a scope?
You don't need a scope unless it's face to face but I think UHC may want them to do it F2F.
Nothing you can do IMO

 

[pbbaseball]

yeah, not sure why they sent a scope for a mail app. i don't highlight stuff, but I mail apps to customers all the time

 

[ALG]

Why did they include a scope?
You don't need a scope unless it's face to face but I think UHC may want them to do it F2F.
Nothing you can do IMO

The Scope was included so it would look like they visited the client face to face.

 

[pbbaseball]

right, but since it's not required unless you meet face to face, why mail the scope to them?

 

[Guest]

right, but since it's not required unless you meet face to face, why mail the scope to them?

The sent a scope so they can cover there asses, UHC requires face to face for mapd in Fl.

 

[pbbaseball]

ahh, makes sense now