Biggest challenge in these cases is the employee-employer relationship. For years the employer has provided 1st class benefits at little charge to the employee. The employees view the relationship as paternalistic and trust the employer (and in this case, Aon) to do what is right for them.
Breaking that trust can be difficult and many times the retiree will take the word of the Aon rep over you, the agent. It may not matter that you are telling the truth and sometimes they won't even take your word when given proof in writing from the HRA guidelines.
I see a similar relationship in teachers that have worked in the govt school system for years. They think they must transition from employer group to employer sponsored retiree health insurance.
I have some ATT retirees and some from the school system. Some you can convert and make clients, others listen to their co-workers and the folks that are running the retiree plan.
You have to decide if it is worth your time to reel them in or not.
Breaking that trust can be difficult and many times the retiree will take the word of the Aon rep over you, the agent. It may not matter that you are telling the truth and sometimes they won't even take your word when given proof in writing from the HRA guidelines.
I see a similar relationship in teachers that have worked in the govt school system for years. They think they must transition from employer group to employer sponsored retiree health insurance.
I have some ATT retirees and some from the school system. Some you can convert and make clients, others listen to their co-workers and the folks that are running the retiree plan.
You have to decide if it is worth your time to reel them in or not.