Yes your boss is the customer, but that is with anything in life. Without customers you have no income or you have no job.
Yes you answer to the insurance carriers as well, but the guys here forgot the major entity you answer to and they are the most important: The Centers for Medicare and Medicaid Services otherwise known as CMS and you answer to your State Office of the Commissioner of Insurance otherwise known as the OCI. CMS regulates your pay for Part C and Part D commissions and marketing and the OCI regulates your competency that you are doing your job correctly. Both of these government entities can suspend and revoke your Health Insurance license and end your residuals and career immediately.
That is the point of getting a license is so the government has total control over us all. If you are a libertarian or an anarchist you may have problems handling this.
This industry was a dream career to be in until 2009. CMS created 150 anti-agent marketing and selling regulations that year. CMS gave us the Scope of Appointment form, made selling C and D over the phone illegal, standardized and in most cases greatly reduced commissions for C and D plans sold, enrollment periods for Part C plans, and so many regulations on marketing C and D that will make your head spin. Many Medicare agents that weren't established prior to 2009 left the industry since then and went into different insurance careers or left the insurance industry all together.
Then in 2011 Congress passed legislation forcing all MA
carriers to institute networks with their MA
plans and that was the start to the end of PFFS MA
plans which agents preferred to sell because PFFS MA
paid exactly the same fee schedule that Original Medicare did to healthcare providers and agents could sell a stand alone PDP plan on top of that and made commission selling separate C and D policies. With MA
or MAPD PPO
plans the commission is identical, so you make no extra money selling the Part D with MAPD