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Is anyone calling Humana back on the switchover of the PPO? A lot of folks like to be left alone.
I plan to change all of my clients to the new PPO myself and not rely on Humana.
I spoke with one long time client yesterday who had been contacted by them-he spent 1 hour on the phone with them going through the enrollment process and then they needed to send him a paper application by snail mail to sign and return.
I realize that many agents have hundreds of clients to touch in a very short period of time but I won't risk the loss of my clients on this plan (about 40) by relying on a bad process, I work too hard to develop new client relationships to do so.
Last two posts.
ROFL.
You're really hip for an old fart LD.