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Reply to J.D. Power Ranks MA Carriers     
Old 08-15-2017, 11:19 AM   #1
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Brian Anderson on J.D. Power Ranks MA Carriers
 
Join Date: May 2014
Posts:531
State: Brian Anderson is an Insurance Agent from Colorado
J.D. Power Ranks MA Carriers J.D. Power Ranks MA Carriers
A new J.D. Power study ranks member satisfaction with their Medicare Advantage provider (and also says MA plans represent a significant growth opportunity that carriers currently are not maximizing - details in link below).

Kaiser Permanente ranks highest (by far) for a third consecutive year, and was the only company to receive a “5 – among the best” rating in the study's "Power Circle Ratings" from consumers.

Member satisfaction ranking (1,000-point scale)
1. Kaiser Permanente: 852
2. Highmark: 803
3. Humana: 794
4. UnitedHealthcare: 789
5. BCBS of Michigan: 784
6. Aetna: 782
7. Health Net: 780
8. WellCare: 779
9. Cigna Healthspring: 775
10. Anthem: 771

From your perspective, did the consumers get it right with the rankings?

Insurance Forums | Projected growth in Medicare Advantage market highlights untapped opportunities, study finds
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Old 08-15-2017, 11:43 AM   #2
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Join Date: Jun 2014
Posts:224
State: TwoCents is an Insurance Agent from
J.D. Power Ranks MA Carriers Re: J.D. Power Ranks MA Carriers
They lose all credibility with this one statement, "The study, now in its third year, measures member satisfaction with Medicare Advantage plans—also called Medicare Part C or Part D. . ."
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