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When referring to the MOOP, I have heard of some issues in the past with one particular person. Told to me by another agent. I believe it was in regards the "approved and covered" language. The guy had an HMO. He wanted care from a particular facility for a serious condition, yet the HMO said, no, we wont approve it, so the MOOP didnt apply. He was out of pocket for the everything he wanted. The individual was very wealthy and got the care he wanted, but he also brought a hellstorm against the insurance company.