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Thanks Vic120 for the constructive comments. I'm finally writing down those prescription ID #s also. For a couple of years I just always emailed the results to myself from Medicare's website and I was able to pull up their past medications but Medicare has taken away that feature along with not being able to email at all. I swear they just want to make things as difficult as possible.
For those giving me crap about having a hard time helping over 300 clients the original post was about one client in particular wanting to suck up all of my time. We all have clients that do this. I try and be polite and nice but was just so frustrated with this one client. I've just never ever had a client call that many times. I was pointing out the craziness of it all. Other agents gave some funny advice, (give them to an agent you hate, etc).
I'm just trying to do the best I can. I have a 16 year old son who just got his drivers license (fun) and for the past 2 years I've had my mother and father in law move in with us because of health problems, mother in law passed last July from Pancreatic cancer and father in law has dementia, finally had to put him in assisted living because he wandered in the middle of the night and ended up in the hospital.
So, I guess there are other issues in my situation. I appreciate the advice and kind words from the majority of you from this post. I try and help out as well. I pointed out that Medicare made a mistake on that United American drug plan and had walmart as a preferred pharmacy offering $0 copays on generics when it wasn't, CVS was the preferred pharmacy. I know G. Gordon had to go back and let people know that he enrolled and others did the same. That's what this boards about right???? Helping and venting!
For those giving me crap about having a hard time helping over 300 clients the original post was about one client in particular wanting to suck up all of my time. We all have clients that do this. I try and be polite and nice but was just so frustrated with this one client. I've just never ever had a client call that many times. I was pointing out the craziness of it all. Other agents gave some funny advice, (give them to an agent you hate, etc).
I'm just trying to do the best I can. I have a 16 year old son who just got his drivers license (fun) and for the past 2 years I've had my mother and father in law move in with us because of health problems, mother in law passed last July from Pancreatic cancer and father in law has dementia, finally had to put him in assisted living because he wandered in the middle of the night and ended up in the hospital.
So, I guess there are other issues in my situation. I appreciate the advice and kind words from the majority of you from this post. I try and help out as well. I pointed out that Medicare made a mistake on that United American drug plan and had walmart as a preferred pharmacy offering $0 copays on generics when it wasn't, CVS was the preferred pharmacy. I know G. Gordon had to go back and let people know that he enrolled and others did the same. That's what this boards about right???? Helping and venting!
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