During one of my calls I gave them the members number and date of birth and they said they couldn't find anything....I asked them to repeat the info back to me and they refused saying they were capable of hearing me fine...I then gave them the info again and they said just cause you tell me twice won't change anything...I was on the road and it was possible that I had written the info down wrong so I had to wait 4 hours until I was back in the office and was able to look up the information and low and behold I had the information right. So I then placed another call to the PHD and can you believe it I got the same person as soon as I gave them my agent number they had the nerve to say oh you again did you find your mistake yet.
The only mistake was placing them with the best value for their premium dollar AARP
knowing that service on my end was the worst of any company I deal with...This medsupp has only been in force since Feb...I wrote it in Dec and between UHC and AARP
they are constantly sending the client letters or calling them to make changes....This last change they wanted to make was to combine two people onto one membership number for a 5% discount, the issue being the premiums would have to come out of 1 bank account....Now with most companies they would contact the agent to point out the 5% discount the client was missing out on at which point I would have been able to inform them that the clients didn't care about the discount and wanted their finances seperate....Now my client screwed up too because he called AARP
/UHC first when he received the letter instead of calling me and he was informed that even though the letter said he "could" combine the accounts he tells me the customer service rep said it had already been completed which is how I got the angry phone call from the client.