Members, we sincerely apologize to all of you experiencing delays in getting the enrollment & benefit information you truly need. We understand this has not been a good first experience for new members & has also been frustrating for our longtime members who have come to expect a very high level of customer service from us. Please know we're working very hard to deliver everything you need.
Unfortunately, our problems reflect what is happening industrywide, as you & thousands like you are applying for new coverage within a limited window of time. We want to assure you this problem is temporary & are working quickly to get back to the level of customer service you expect. During this time, we've:
- extended our Call Center hours
- added more than 800 new call center representatives
- added more options to access benefits, confirm overage, pay a bill or print a temporary ID card
Thank you for hanging in there with us as we work to regain your trust. View more here: Need answers now? Find payment options, check application status and more.
Just shoot me. Shoot me now.
Unfortunately, our problems reflect what is happening industrywide, as you & thousands like you are applying for new coverage within a limited window of time. We want to assure you this problem is temporary & are working quickly to get back to the level of customer service you expect. During this time, we've:
- extended our Call Center hours
- added more than 800 new call center representatives
- added more options to access benefits, confirm overage, pay a bill or print a temporary ID card
Thank you for hanging in there with us as we work to regain your trust. View more here: Need answers now? Find payment options, check application status and more.
Just shoot me. Shoot me now.
