Using Offshore Callcenters for Leads

Insuranti.com/south · 03-13-2009, 11:46 PM

Has anyone had any experience with using an offshore call center to produce leads?

GreenSky · 03-14-2009, 01:08 AM

I only used one. Total waste of $800. It sucked the big one (and I don't mean mine).

Rick

arizona-ga · 03-15-2009, 08:34 PM

I used a popular insurance appointment setter that I would not recommend. The appointments were sporadic at best and there was no consistency. Their callers were based off shore!!

AtlantaLife&Health · 03-18-2009, 03:37 AM

I highly dislike calling Dell Support. Big language barrier. Enough said.

jjjtrio · 03-18-2009, 02:39 PM

I have known some agents that used some appointments setters for senior market and there call centers were offshore.

Half of the app they set the people didn't know what the appointment was for. They couldn't understand the person on the phone.

What I want to know is why in the world would someone agree to an appointment when they didn't know what it was for.....People always amaze me!

lifesettlementadvisor · 03-18-2009, 04:37 PM

I used theleadtree.com last year for senior life leads.
Call center offshore, most of the leads they sent me were teenagers....complete waste of cash.

IAC.Ryan · 03-18-2009, 04:58 PM

From my experience, Callcenters out of the Philippines do fairly well and have almost undetectable accents. In fact, when I was inquiring with the company, I didn't believe him when he told me he was from the Philippines until he spoke to me in Tagalog.

I haven't personally worked with any out of India, so I wouldn't be able to speak to their quality.

arnguy · 03-18-2009, 05:41 PM

Originally Posted by GreenSky

I only used one. Total waste of $800. It sucked the big one ([COLOR=red]and I don't mean mine).[/COLOR]

Rick

Rick, you bragging again? Not true according to Ramiz!

*STIBROKER@AUSTIN.RR.COM* · 03-18-2009, 07:10 PM

Originally Posted by IAC.Ryan

Callcenters out of the Philippines do fairly well and have almost undetectable accents. In fact, when I was inquiring with the company, I didn't believe him when he told me he was from the Philippines until he spoke to me in Tagalog.

I have some one for you.....

Insurance Agent Forum

Markingriffin · 03-18-2009, 07:18 PM

I can't stand when someone calls me from outside of the USA and can't even say my name correctly or speak English correctly. Also they really don't understand what you are saying back to them.

Freddie · 03-18-2009, 11:25 PM

Originally Posted by AtlantaLife&Health

I highly dislike calling Dell Support. Big language barrier. Enough said.

I had that once with either Dell or HP. I could tell it was a VOIP (voice over IP or internet) call. I could also tell it was a non American voice. I asked to speak to someone in the United States and they switched me back over to the U.S.. This is after the offshore people were clueless. In two minutes, the American kid answer my question.

Insuranti.com/south · 03-23-2009, 09:43 AM

Texasstibroker....Whatcha got?