What's Up with These Hold Times?!

loudee · 02-10-2009, 11:46 AM

Just wanted to vent because I probably spent about 10,000 hours on hold with most/all carriers since mid December. It's about time they open their wallets and hire more staff.

Lou

GreenSky · 02-10-2009, 11:52 AM

I sent this email to my Anthem Blue Cross RSM last Tuesday:

Subject - Need to Hire

Craig:

Can you refer someone to me? I’d like to hire someone to wait on hold with your company so I can get some work done.

Rick

bill3173 · 02-10-2009, 12:00 PM

You're not supposed to sit there and play with yourself or watch internet porn while you're on hold.

Take that time to catch up on your uw guides, think pleasant thoughts, mentally picture Obama leading the country in the right direction, so on and so forth.

I hope that helps.

ABC · 02-10-2009, 12:07 PM

I am hearing a lot of carriers have a freeze on any new hiring.

loudee · 02-10-2009, 12:11 PM

Originally Posted by ABC

I am hearing a lot of carriers have a freeze on any new hiring.

Their probably too busy counting up all the new found Cobra business.

Vanbret · 02-18-2009, 09:00 PM

Ha!!

Dave020 · 02-18-2009, 09:29 PM

Anthem just laid off 1500. That explains the hold times.

Today I called agent support, 19 minutes if I wanted to wait.

SportsNut · 02-18-2009, 10:23 PM

Originally Posted by bill3173

You're not supposed to sit there and play with yourself or watch internet porn while you're on hold.

Take that time to catch up on your uw guides, think pleasant thoughts, mentally picture Obama leading the country in the right direction, so on and so forth.

I hope that helps.

I'm going to be honest with you BillyBoy... I'll opt for the porn, given the other choices.

al3 · 02-18-2009, 10:28 PM

Originally Posted by Dave020

Anthem just laid off 1500. That explains the hold times.

Today I called agent support, 19 minutes if I wanted to wait.

I called CA Anthem U/W this afternoon to find out the rate-up on fake boobs. On hold for 20 mins. No one ever picked up. I finally emailed the local Anthem rep. He got back to me in 3 minutes... 25%. Will probably end up with Aetna. No rate-up for silicone. But it will be client's choice. Auto-decline with Shield and HealthNet.

Since we are legally and technically field underwriters I suppose it is our job to personally determine if boobs are real or fake, but my first, current, and very expensive wife told me I better not go there!

You single guys... how I sometimes envy you !!!!