- Thread starter
- #11
basically it's the entire Medicare and You book in video. One section at a time. Very easy for a senior to get through without reading one thing. Will this work?
CMS continues to TRY and improve their site and TRY to help seniors pursue a DIY approach to Medicare . . . but it only goes so far.
While many have access to the web it does not mean they are "fluent in computer". Some are quite adept while others struggle with email and search engines.
I talk to a lot of T65 seniors and some things are constant. Almost without exception, they say "everything is confusing", and "I am not stupid, why can't I understand this".
My response is, basic Medicare is relatively simple, but the government and carriers make it more complicated than it should be. Also, most folks (70% of T65) are coming off group insurance and have never had to pick out a plan . . . they just took what their employer offered.
And most have enjoyed relatively good health and never really "tested" their plan to see if it works or not.
That all changes when they turn 65 and enroll in Medicare. HR is not there to answer their questions . . . call a carrier or 800 Medicare and you are just as likely to get someone who, only yesterday, was asking if you want fries with your order. It is indeed rare when you can actually talk to someone who understands and can help. Even if you do luck into that diamond among the rocks you will never again talk to that person.