I started calling with her today. Thanks for the suggestion. We are using a CRM but there is no bonus structure for this. I told her when she started that there would be a requirement to bring in 15 policies per month, any combination of auto, home, life, renters, medicare, other agencies in my area have quotas of 25 per month. I pay her $20-60 for anything over that per policy. So far she has never brought in more than 5 policies in a month. She is great at customer service and calling on warm leads and referrals. I suggested she start cold calling when she has down time which is most the time the last month. I am trying to keep her busy to justify keeping her on the payroll. I made her start keeping a tally of how many calls she is making. She is very nervous and wastes a lot of time between calls looking up each company online prior to calling, then all day she says nobody wants this, nobody cares about rates, etc. I was going to start buying auto and home leads for her but I a glad I didn't as her calling level isn't there yet and she would of blown through the leads.
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