I'm sure many of you have run into this scenario...
Client received help from a Navigator last year, wants professional help this year.
However, the client does not have their E-mail address (navigator assigned one), does not have their Username (navigator assigned one), does not have their Password (navigator assigned one).
Is the only way to update this client's plan via phone call through the Marketplace?
Or have any of you had success helping them create a new account? The marketplace keeps recommending starting a new account and linking through the "find application" function. Any success out there?
Client received help from a Navigator last year, wants professional help this year.
However, the client does not have their E-mail address (navigator assigned one), does not have their Username (navigator assigned one), does not have their Password (navigator assigned one).
Is the only way to update this client's plan via phone call through the Marketplace?
Or have any of you had success helping them create a new account? The marketplace keeps recommending starting a new account and linking through the "find application" function. Any success out there?