I (personally) have had an STM claim. I've had clients with STM claims. It worked exactly how it was supposed to. Never had an issue. "It will pay if you are transported via ambulance, anything else, probably not."
Just asking (so don't throw anything) if a client calls you right now and needs coverage without an SEP, do you say "Sorry, there is nothing available outside OEP" OR "There is something called Short term medical, but I don't sell it."?
I would think there is just as much liability on a claim that STM would pay on with the first statement. If they are told there is nothing available, then have a heart attack and find out you didn't tell them about STM (which should cover the heart attack if they didn't lie on the app), doesn't that create a liability issue, also?
I will spend as much time as needed with a client to find a way for them to qualify for a SEP, this has worked out pretty well so far because there almost always seems to be a way to get one.
If they don't qualify for a SEP and I say, 'I have no options available for you, there is something called Short Term Medical but I have chosen not to offer it to clients, you can search online for it if you like' I have no liability. I am not required to sell a specific product, as an independent agent I can offer whatever subset of plans I choose, right?