Here Goes the Coventry Nightmare Again!!

[G.Gordon]

Very limited agent service. Days on hold, days to return emails.

Faxed in a client, messed up zip code, fixed and refaxed the next morning when my assistant caught it.

They issued both applications and drafted 2x the $571 premium.

The problem is we have several cases that didn't show up at all, again reference the inability to actually talk to anyone.

Refaxed and emailed some applications again... now we're in fear that each one of those resubmits will be a separate issued case and draft the client's account. Ugh!!!

I feel sick.

 

[Lee-sure]

been on hold 1hr - used to like Aetna, recommended Coventry( fla btw) this sucks, so how do I check in on coventry?

 

[dgoldenz]

Was on hold for an hour yesterday too....standard.

 

[Tkruger]

This was the exact reason we restructured our lead generation program to avoid these carrier hotspots. If it's not available via the exchange or competitive in the area markets the amount of headaches are reduced.