How Does Accuquote Do E-app for WP
- Thread starter doublejay
- Start date
William Penn has a system called eApp assist where the agent completes a "life insurance request" via any number of systems (iPipe, e-Link, Ebix etc.). I normally just use a their website so I don't know how the integration works outside of that.
A WP call center rep then takes the app over the phone and the client voice signs. The paramed gets their necessary docs signed and it goes to underwriting from there.
I have no idea if that's what accuquote uses but Penn is set up to write this type of business. It can't be a replacement though, if you want to use this system w/ WP.
Personally, I really like it.
- Thread starter
- #3
I have heard of this and I assumed that customers would be turned off by the 45 minutes it takes (according to WP) - I welcome your thoughts on this.
Either way, this is definitely not what I am talking about. They say that all you are doing on the computer is signing and agreeing to the app.
You know there are a couple of guys on this board (JRoot and PICnic) who do a lot of online business and might be better suited to answer your question.
We do a lot of business with William Penn but most of it is "old school" so I might not be as savvy with some of their functionality as I should be...
That being said, we do use eApp assist with some regularity. It is especially useful for those who don't write life as their primary business model (accountants, P&C shops, health agents etc.), for agents who do phone sales, or when it seems to be a pretty straightforward case (don't they all).
I haven't had many complaints about the process as long as I set the expectations ahead of time. You also want to make sure that the client knows that the time they pick to be contacted is an estimate, not a set appointment. I've had situations where the call center was running behind and didn't contact a client until the next day so there can be a snafu here and there but overall, it works for us.
Personally, I am more likely to use it if I already have a relationship with the client (referral, other lines etc.) than with someone totally new.
Hopefully you can get your accuquote answered as well.
- 915
We (Pinney/EZlife) use Marketech to get the e-signatures with Banner/WP. I'd bet that's what AccuQuote uses as well. It's a 3rd party e-signature platform that Banner/WP has approved.
This lets us be in control of getting the e-signature completed and scheduling the exam while the prospect is still on the phone...as opposed to having someone who they don't know call them back via the eApp Assist.
This lets us be in control of getting the e-signature completed and scheduling the exam while the prospect is still on the phone...as opposed to having someone who they don't know call them back via the eApp Assist.
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