Justice Dept Investigating United Healthcare

somarco

GA Medicare Expert
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The inquiry is, in part, looking into Optum's physician group acquisitions and how the physician and health plan unit ownerships affect competition. Investigators have asked if UnitedHealthcare favored Optum-owned groups in its contract pricing, which could remove rival physicians from specific attractive payment arrangements.

Another area of interest for investigators is if Optum's healthcare provider ownerships might present challenges to UnitedHealthcare's rival health insurers. The Justice Department is also looking into Medicare billing issues, including UnitedHealth Group's patient illness documentation practices, The Wall Street Journal said.



Also . . .


disconcerting and potentially significant nature of the executives receiving a “document preservation notice” from federal law enforcement, acknowledging the “breadth of the notice” issued by U.S. authorities.

The department has made past stabs at reining in UnitedHealth’s ballooning industry power, unsuccessfully challenging the $487 billion international behemoth’s acquisition of Change Healthcare in 2022.

Meanwhile, Optum is currently moving toward acquiring Amedisys, a healthcare company that provides home health, hospice, palliative and high-acuity care services.

My local doctor source confirmed that 28 pre-certification representatives were let go last week, some by e-mail, some by a phone call.

“It’s happening two weeks before they get their yearly bonus, and their yearly meeting to increase their hourly wage,” the doctor told me through an intermediary.

outsourcing of pre-certification work to an Indian firm

The company’s insidious footprint is already sprawling, with about 310,000 employees around the globe; UnitedHealth Group employs or affiliates with around 90,000-plus doctors, constituting a mind-bending estimate of nearly 10 percent of all U.S. physicians.

 
We have Optum in Southern California and they are terrible. My wife and I have lost 7 doctors who left after Optum took over the local medical facility.

My clients have voiced concerns too about having to switch PCP and specialists since Optum has arrived.
 
The inquiry is, in part, looking into Optum's physician group acquisitions and how the physician and health plan unit ownerships affect competition. Investigators have asked if UnitedHealthcare favored Optum-owned groups in its contract pricing, which could remove rival physicians from specific attractive payment arrangements.

Another area of interest for investigators is if Optum's healthcare provider ownerships might present challenges to UnitedHealthcare's rival health insurers. The Justice Department is also looking into Medicare billing issues, including UnitedHealth Group's patient illness documentation practices, The Wall Street Journal said.



Also . . .


disconcerting and potentially significant nature of the executives receiving a “document preservation notice” from federal law enforcement, acknowledging the “breadth of the notice” issued by U.S. authorities.

The department has made past stabs at reining in UnitedHealth’s ballooning industry power, unsuccessfully challenging the $487 billion international behemoth’s acquisition of Change Healthcare in 2022.

Meanwhile, Optum is currently moving toward acquiring Amedisys, a healthcare company that provides home health, hospice, palliative and high-acuity care services.

My local doctor source confirmed that 28 pre-certification representatives were let go last week, some by e-mail, some by a phone call.

“It’s happening two weeks before they get their yearly bonus, and their yearly meeting to increase their hourly wage,” the doctor told me through an intermediary.

outsourcing of pre-certification work to an Indian firm

The company’s insidious footprint is already sprawling, with about 310,000 employees around the globe; UnitedHealth Group employs or affiliates with around 90,000-plus doctors, constituting a mind-bending estimate of nearly 10 percent of all U.S. physicians.

UHC is the 800 lb gorilla
recently
They showed 9 rehab facilities in network for my clients Walgreens plan . Upon calling , there were only 4. The other 5 had re-contracted under different NPI# for different states, or had stopped being in network. UHC denied the client's request for 1 rehab facility stating it wasn't the right fit. The 28 free meals only arrived 15 days after discharge after 4 phone inquiries after discharge. 14 froz meals, 6 breakfast burritos, & 2 boxes of waffles.
So for us agents looking up DR/facilities through UHC website and it's not accurate, at all. Liability issue-E&O
 
They showed 9 rehab facilities in network for my clients Walgreens plan . Upon calling , there were only 4. The other 5 had re-contracted under different NPI# for different states, or had stopped being in network. UHC denied the client's request for 1 rehab facility stating it wasn't the right fit. The 28 free meals only arrived 15 days after discharge after 4 phone inquiries after discharge. 14 froz meals, 6 breakfast burritos, & 2 boxes of waffles.
So for us agents looking up DR/facilities through UHC website and it's not accurate, at all. Liability issue-E&O

Over-promise, under-deliver.

Over-promise draws them in . . . until reality sets in. Disgruntled policyholders blame the agent who probably didn't handle things properly during the sale, setting themselves up for after-the-fact complaints.

These disappointments can be mitigated to an extent with full disclosure that what you see today may not be the same in the future.

This happens with some frequency in the PDP market, especially for drugs that are a coinsurance vs copay. Practice safe sales by explaining and then follow up in writing including an attachment or screen shot. Fewer complaints, minimized liability.
 
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