Most carriers in TN will do a retro term at least 60 days back. Sometimes you can claim "clerical error" and get a little more - especially if the employee was contributing and there were no claims.
If you are the agent, call the carrier through the normal channel & find out what the normal procedure is. Once you know policy, ask that an exception be made because "someone" screwed up & we don't want the employee to catch the brunt of the clerical error. Talk to your group rep & ask for help. The minimum refund should be 60 days, likely more.
If you are the agent, call the carrier through the normal channel & find out what the normal procedure is. Once you know policy, ask that an exception be made because "someone" screwed up & we don't want the employee to catch the brunt of the clerical error. Talk to your group rep & ask for help. The minimum refund should be 60 days, likely more.