- 135
The thing about secret shoppers is they will only ding you if you say something or don't say something that's on their checklist otherwise they are pretty clueless about MA
i agree that calling MA a replacement plans seems puts things in perspective when describing it but techinacaly its not since the same Medicare benefits are covered either way.In fact in previous years some of the big carriers said not to say the replacement word when talking with consumers in their compliance training.I don't know if that stills apply but i stay away from the word just in case.
Let's call it the "New Medicare"! Or even better: The "New and Improved Medicare".