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A Lady passes by my booth working at Wal-Mart, glances at me, reads all the signs, I say "Good Morning", she ignores me.
About 5 minutes later she reappears, saying "The people at the drug counter say you can explain this Part-D stuff, can you explain it to somebody that does not know ANYTHING about this stuff?"
Me: I hope so, what do you have now as far as health and drug coverage?
Her: Well, I have Medicare and Railroad Coverage.
Me: What is your age?
Her: I am 66. I have been to the Senior Citizen's Center, they sent me to CVS to see what plan was best for me, they told me one thing. I went to Social Security and they told me another thing. I am so confused, can you help me?
Me: I will try. Have you ever had a Part-D Drug Plan?
Her: No, with Railroad Insurance I don't need it.
Me: Well, I'm not sure what you are thinking is correct and I'm not sure they are right in what they are telling you.
Her: The girl at CVS told me all I needed was a Part-D Drug Plan, I don't think I even need that, Railroad will pay it all and I don't have anything to pay.
Me: And what did Social Security tell you?
Her: That I probably did not need anything except Medicare, since Railroad Insurance was covering everything Medicare did not pay.
Me: Well, I'm thinking they both could be mistaken.
Her: What am I paying the $86/month for?
Me: Do you mean the $96.40/month for Part B of Medicare?
Her: No, the $96.40 goes to the Railroad to pay all my copays at doctors and drugs. What I am talking about is the $86 I am paying to Cxxxxxn for what they say is a Medicare Advantage & Part-D Drug Plan. I don't need it.
Me: Well, thank goodness you do have a plan in place, because if you didn't you could not change to anything. Do you want me to explain your options to you?
Her: I sure do, are you sure you know what you are talking about.
Me: I hope so, this is our 4th year of working with these plans, and we should know a little something about them. It is not my requirement, but I need you to sign this form that is required by the Federal Government, so I can explain your options to you. (I read the SOA to her and pointed out that she was not committing to anything).
Her: They did not want me to sign anything at the Senior Citizen's Center, CVS or Social Security. Why should I sign anything for you? Are you thinking you are smarter than they are?
Me: No, I don't think I am smarter than they are. But I am required to get this form signed before I can explain what is available to you.
Her: Why just you? They didn't require me to sign anything.
Me: Because I am certified by this plan to offer these plans to the public and people needing help just like you. And the Federal Government and the Plan requires me to get this form signed before I can present this plan to you.
Her: You are required to get this signed, and they are not? They offered it to me, just like you are wanting me to sign up for your plan. And you are wanting me to sign that stupid form before you can explain it to me? FORGET IT! This is stupid! I'm not being tricked into signing anything! No telling what I am signing!
I never got her name.
She gets up, walks away past the customer service area, past the apples, into the tomaters and I have probably made an enemy for life. Just not sure if it was my fault.
About 5 minutes later she reappears, saying "The people at the drug counter say you can explain this Part-D stuff, can you explain it to somebody that does not know ANYTHING about this stuff?"
Me: I hope so, what do you have now as far as health and drug coverage?
Her: Well, I have Medicare and Railroad Coverage.
Me: What is your age?
Her: I am 66. I have been to the Senior Citizen's Center, they sent me to CVS to see what plan was best for me, they told me one thing. I went to Social Security and they told me another thing. I am so confused, can you help me?
Me: I will try. Have you ever had a Part-D Drug Plan?
Her: No, with Railroad Insurance I don't need it.
Me: Well, I'm not sure what you are thinking is correct and I'm not sure they are right in what they are telling you.
Her: The girl at CVS told me all I needed was a Part-D Drug Plan, I don't think I even need that, Railroad will pay it all and I don't have anything to pay.
Me: And what did Social Security tell you?
Her: That I probably did not need anything except Medicare, since Railroad Insurance was covering everything Medicare did not pay.
Me: Well, I'm thinking they both could be mistaken.
Her: What am I paying the $86/month for?
Me: Do you mean the $96.40/month for Part B of Medicare?
Her: No, the $96.40 goes to the Railroad to pay all my copays at doctors and drugs. What I am talking about is the $86 I am paying to Cxxxxxn for what they say is a Medicare Advantage & Part-D Drug Plan. I don't need it.
Me: Well, thank goodness you do have a plan in place, because if you didn't you could not change to anything. Do you want me to explain your options to you?
Her: I sure do, are you sure you know what you are talking about.
Me: I hope so, this is our 4th year of working with these plans, and we should know a little something about them. It is not my requirement, but I need you to sign this form that is required by the Federal Government, so I can explain your options to you. (I read the SOA to her and pointed out that she was not committing to anything).
Her: They did not want me to sign anything at the Senior Citizen's Center, CVS or Social Security. Why should I sign anything for you? Are you thinking you are smarter than they are?
Me: No, I don't think I am smarter than they are. But I am required to get this form signed before I can explain what is available to you.
Her: Why just you? They didn't require me to sign anything.
Me: Because I am certified by this plan to offer these plans to the public and people needing help just like you. And the Federal Government and the Plan requires me to get this form signed before I can present this plan to you.
Her: You are required to get this signed, and they are not? They offered it to me, just like you are wanting me to sign up for your plan. And you are wanting me to sign that stupid form before you can explain it to me? FORGET IT! This is stupid! I'm not being tricked into signing anything! No telling what I am signing!
I never got her name.
She gets up, walks away past the customer service area, past the apples, into the tomaters and I have probably made an enemy for life. Just not sure if it was my fault.