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Here’s a direct quote about rapid changes impacting those employed by P&C insurers from McKinsey & Company Director Michael Pritula, speaking as part of a panel discussion at the 20th annual Property/Casualty Insurance Joint Industry Forum in NYC on Jan. 12:
“The need for people in the personal lines business is going away.”
Pritula cited the growing use of digitization and advanced analytics among U.S. auto and home insurers. He also said he thought the size of commercial lines insurers’ payrolls would change more slowly because assessing commercial risks, such as cyber liability, pose a more daunting challenge to insurers and will require additional manpower.
At least he didn’t say the need for personal lines agents is going away, even with the coming wave of driverless cars that could potentially shift the burden for auto insurance to the manufacturer.
U.S. Insurers Adapting to Swift Technological Advances, Say Industry Forum Panelists | III
“The need for people in the personal lines business is going away.”
Pritula cited the growing use of digitization and advanced analytics among U.S. auto and home insurers. He also said he thought the size of commercial lines insurers’ payrolls would change more slowly because assessing commercial risks, such as cyber liability, pose a more daunting challenge to insurers and will require additional manpower.
At least he didn’t say the need for personal lines agents is going away, even with the coming wave of driverless cars that could potentially shift the burden for auto insurance to the manufacturer.
U.S. Insurers Adapting to Swift Technological Advances, Say Industry Forum Panelists | III