Would anyone like to share any ideas or procedures that you have in place with rentention.
Is everyone feeling the crunch here and find that the customers are shopping for price. We have customers that have been with us over 30+ years and are shopping.
We do contact each person at renewal to go over their policy, but the ones that are cancelling seem to be the ones mid-term.
any advice would be great
Is everyone feeling the crunch here and find that the customers are shopping for price. We have customers that have been with us over 30+ years and are shopping.
We do contact each person at renewal to go over their policy, but the ones that are cancelling seem to be the ones mid-term.
any advice would be great